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Startup bug

Permanently deleted user
Hello everyone,

always when I am starting up my Mac (OSX 10.5.8.) it shows a window telling that „QLICProcessor“ inexpectidly has been quit.

„QLICProcessor“ is located in: </Applications/CaptureOne.app/Contents/Library/QuickLook/IIQ.qlgenerator/Contents/MacOS/QLICProcessor.app/Contents/MacOS/QLICProcessor>

I use Capture One 6.1.1 and had other versions before.

Does anyone know a solution to fix this problem?

With many thanks, Beat

beat.suter@vfgonline.ch
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  • Paul Steunebrink
    My suggested course of action would be:
    1) remove Capture One (trash application icon)
    2) restart and see whether this remove the error message
    3) install Capture One
    4) restart and see whether message remains absent or reoccurs

    Let us know whether this helped.

    FYI: I think that it is the QuickLook extension for IIQ file that would load. This extension allows you to view Phase One back IIQ files in Finder and Preview.
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  • Ulf Liljegren
    Solution is

    1. Remove any other version of Capture One except for the latest 6.1.1
    2. Launch and close the software once.
    3. Open a Terminal window
    4. Write (without quotation marks) "qlmanage -r"

    This will refresh the quicklook in Mac OS to use the correct version of Capture One to generate previews in the finder.

    With "qlmanage -m" you can also verify which version is utilized. With a default installation you should get this line when running this command:
    com.phaseone.raw-image -> /Applications/Capture One.app/Contents/Library/QuickLook/IIQ.qlgenerator
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  • Permanently deleted user
    Dear Ulf,

    your method worked on second attempt, but it's back again now ☹️
    I have also i1 match that is checking if recalibration of the monitors is requeired - could this be an additional problem?(I use dual monitors: a laptop MacBook Pro with a Quato Monitor attached)

    Thank you, Beat
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  • Ulf Liljegren
    I suggest you open a support case with us (http://support.phaseone.com) and we'll take a closer look at it.
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  • Corey Riggle
    I've had this problem intermittently in the past, but with version 6.2 I'm finding the QLICProcessor is crashing quite a bit.
    But I'm really happy to see the new eip and iiq quick look feature.
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  • Permanently deleted user
    I'm having this same issue (with same OS and same C1 v.). What was the final resolution?
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  • Drew Altdo
    [quote="Vic1" wrote:
    I'm having this same issue (with same OS and same C1 v.). What was the final resolution?


    Please create a support case. (http://support.phaseone.com)
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