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Cannot connect to capture server

NN121069UL1
I'm running capture one pro 7.2.2 with a p 25 back. When I fire up the program it tells me "cannot connect to capture server. Disabling tethered capture and live view". I tried the back on my lap top running the same version of capture one with the same cords and it works fine. I've also tried different ports on the computer with no effect.

Can anyone help me?

Thanks
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  • Drew Altdo
    Odds are there is a program on the one machine that is causing this, the same program NOT being present on the Laptop.
    Create a support case and provide us with a System Profile. We'll sift through it and try to point out some likely culprits causing this. Typically they're applications that claim to "clean" or "protect" your system.
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  • Permanently deleted user
    [quote="Drew" wrote:
    Odds are there is a program on the one machine that is causing this, the same program NOT being present on the Laptop.
    Create a support case and provide us with a System Profile. We'll sift through it and try to point out some likely culprits causing this. Typically they're applications that claim to "clean" or "protect" your system.


    Did you find the application that was at fault?
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  • Drew Altdo
    The most common is MacKeeper.
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  • Permanently deleted user
    [quote="Drew" wrote:
    The most common is MacKeeper.

    Very interesting I have the same problem (Cannot connect to capture server etc ) and MacKeeper.
    How do you solve this issue what is the solution? I really need to know.
    Thanks
    Alastair2
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  • Paul Steunebrink
    [quote="Alastair2" wrote:
    [quote="Drew" wrote:
    The most common is MacKeeper.

    Very interesting I have the same problem (Cannot connect to capture server etc ) and MacKeeper.
    How do you solve this issue what is the solution? I really need to know.
    Thanks
    Alastair2

    Remove MacKeeper from your system.
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  • Permanently deleted user
    [quote="Paul_Steunebrink" wrote:
    [quote="Alastair2" wrote:
    [quote="Drew" wrote:
    The most common is MacKeeper.

    Very interesting I have the same problem (Cannot connect to capture server etc ) and MacKeeper.
    How do you solve this issue what is the solution? I really need to know.
    Thanks
    Alastair2

    Remove MacKeeper from your system.

    A dramatic solution! Is there any other work around.I've been using MacKeeper and Capture One for years, so something
    must have happened recently.Any thoughts...
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  • Drew Altdo
    Below is just one persons opinion.
    https://discussions.apple.com/docs/DOC-3036

    However, it seems to be repeated whenever a search for MacKeeper is done. My suggestion would be to remove it as I think it does more harm than good.
    If you'd like to keep MacKeeper then I would suggest you contact them to ask why it is their Application inhibits the operation of another.
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  • Permanently deleted user
    [quote="Drew" wrote:
    Below is just one persons opinion.
    https://discussions.apple.com/docs/DOC-3036

    However, it seems to be repeated whenever a search for MacKeeper is done. My suggestion would be to remove it as I think it does more harm than good.
    If you'd like to keep MacKeeper then I would suggest you contact them to ask why it is their Application inhibits the operation of another.


    OK I have uninstalled MacKeeper and I still get the same message Cannot connect to server…
    Do I need to reinstall a copy of Capture One? or do anything else!
    Thank you for your help.
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  • Paul Steunebrink
    Maybe MacKeeper is not removed entirely yet. There are a lot of discussions going on on the web, like this one:
    https://discussions.apple.com/thread/3877254

    Hope this helps, and reinstalling CO7 is never going to hurt you either. Hope this helps.
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  • Permanently deleted user
    [quote="Paul_Steunebrink" wrote:
    Maybe MacKeeper is not removed entirely yet. There are a lot of discussions going on on the web, like this one:
    https://discussions.apple.com/thread/3877254

    Hope this helps, and reinstalling CO7 is never going to hurt you either. Hope this helps.


    Removed MacKeeper and Downloaded CO7 7.2.2 tethered capture restored and working well.

    Thank you for your help.
    Best
    A
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  • Grant Kernan
    I have a similar problem.
    version 7.2.2 is okay but 7.2.3 Disables Tethered Capture and Live View
    On 10.6.8
    No Mackeeper but I do have Clean my Mac
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  • Grant Kernan
    So I deleted Version 7.2.3 and went back to 7.2.2.

    Everything is back to normal.

    So why is it something on my computer?
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  • Drew Altdo
    [quote="Grant Kernan" wrote:
    So I deleted Version 7.2.3 and went back to 7.2.2.

    Everything is back to normal.

    So why is it something on my computer?


    Hard to say what the specific issue of your machine is without details 😉
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