Activation Issue

gho64

• 5 de mayo de 2006 01:47

Hi,

My basement office was flooded with five and one half feet of water and both my desktop and laptop have been replaced. I activated Capture One Pro on my laptop several days ago. However, when I tried to activate Capture One Pro on my desktop I was notified that my activation is denied.

How do I activate Capture One on my desktop? ❓

If I am only allowed one activation, I prefer it to be on my desktop where I process most of my files.

Any suggestions greatly appreciated.


Best Regards,
Hersul

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  Anonymous

  • 5 de mayo de 2006 15:23

  Hersul,
  
  You are allowed 2 computer activations. In situations such as yours, you will need to create a Support Case at:
  Support Website: http://support.phaseone.com
  
  Provide Email for Profile and/or the Product Key and you will be assisted.
  
  Cheers,
  k c

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  gho64

  • 5 de mayo de 2006 15:55

  Hi Keith,
  
  Thank You for the reply and the link I will apply immediately.
  
  Have a great weekend.
  
  
  Best Regards,
  Hersul

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  gho64

  • 5 de mayo de 2006 16:12

  Hi Keith,
  
  I have tried to contact Phase One several times and I continually receive the following message:
  
  \"A system error occurred and the administrator is notified. Please go back and try searching again\".
  
  
  Any suggestions as to how I can expedite my activation as I need to process many images from the last two week as well as this week-end.
  
  Thank You,
  Hersul

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