Unable to Activate
Hello Capture One ,
I'm a licensed holder of your software for my Windows 10 PC .
I use both Nikon DSLR & Sony Mirror-less system.
Recently, my desktop PC had crashed. Now, that I've redone my PC , and tried to reinstall Capture One software in it , the is not being accepted.
I use only one desktop PC.
Please look into the matter and revert back to me.
Thank you and warm regards,
Yours Sincerely,
Shilbhadra Datta
Email: shilbhadra.datta@gmail.com
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Hello,
You are best to use the submit a request function, this is the community area mainly populated and read by users. You are unlikely to get a response from Capture One staff here. Since this is the community area I would edit your post to remove your licence key number and email.
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You may also be able to help yourself by logging into your C1 user account and going to license management. I assume that you have used up all activations (up to 3 for Pro), because after the crash at least this activation is still active and can be reset / freed in the license management.
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Mark, I'd appreciate if you please kindly do the needful.
Shilbhadra.
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Hello,
As Okular said, if you go to licence management, then you can reset the licences, this I think can deactivate licences from old computer and then you should be able to use the key you have on the rebuilt computer.
https://account.captureone.com/en/account/LicenseManagement
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