Error message when processing out raw files

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  • Ian Wilson

    Where are the files located? Is that location accessible, and does Capture One have appropriate permissions to access it? Have the files by any chance been tagged as read-only in your OS? (You don't say whether you are on Mac or Windows.) What did you upgrade to version 12, the catalog or session, or the processing engine on the image?

    Ian

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  • Jonathan Burr

    Thanks for the response Ian. The files are located on an external SSD that is unlocked and has no permissions restrictions in the OS (I'm running Mac High Sierra, sorry for not mentioning that). I haven't been able to find much information about C1 permissions for variants other than the ones from the OS... 

    I upgraded the session to 12 - it was automated when I opened it, I clicked "ok" and it indicated that a backup was retained, but I'm not sure how to access it and if it's possible to open without upgrading. 

    Any ideas? Thanks again.

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  • Ian Wilson

    The backup of the session created when you upgraded it from 11 to 12 should be right next to the new version of the session file like this.

    You can use that file if you rename it so that it doesn't have the .backup extension (and you'd want to give it a slightly different file name so that you didn't have two in the same folder with the identical name). You could then open that with your previous version.

    The thing about permissions is found in System Preferences in macOS Big Sur, like this.

    I can't remember whether it was like that in High Sierra, or whether it was an extra security thing that came in later. But if there is such a thing in High Sierra it is worth checking that Capture One has all the access it requires.

    Also it is worth checking the permissions on the folder in question. (Go to the folder in Finder, go to File>Get Info, and see what it says in the panel that comes up.)

    Ian

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  • Jonathan Burr

    Yeah, I had checked the read&write permissions on the folders and files - it's all unlocked and showing I have r&w permissions.

    As far as the Security & Privacy, mine is't showing folders under the options for editing. Perhaps that is a Big Sur update. I think I need to update my OS to start with - maybe C1 12 has trouble with 10.x files created in High Sierra.

    Thanks for pointing out the backup file - it still forces me to update the session to 12 before opening, leading to the same issue. I guess I'll start with the OS update and work from there. Thanks again, Ian - I appreciate the help.

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