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Be very careful upgrading to V3

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33 comments

  • James Grove

    You mean V15.3.0?

    You haven't explained anything in your message about how to reproduce the crashes or bugs?

    And you are having software problems you have reported them via a web ticket and provided the logs from C1 to help fix the issues you are having?

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  • James Grove

    You haven't provided any details, I am running C1 15.3 on my MBP and haven't had any issues, so why not help by providing a way to reproduce the bugs you are experiencing. 

    In relation to the database change, C1 asks you to create a backup so unless you upgraded that as well you should be able to downgrade.

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  • Xavier Servolle

    MacBookPro18,4
    Apple M1 Max 64 Go
    Version 7459.121.3
    MacOs 12.4

    Impossible to import pictures (rainbow wheel). Impossible to move picture from one directory to others... Rainbow wheel and crashed.

    I must kill app... I deleted app and reinstalled... same...

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  • Oliver Pearce

    Using MacOS Monterey

    version 12.4

    MacBook Pro 16inch 2021

    64GB Ram

    It continually crashes. Over 20 times now. Doesn't show tags in the browser when they show in the main window. Then you have to manually change it by choosing a different colour .. for example green then go to red to make it show. Crashes when you try to export an image. Totally unusable at this point. I am on a job and have had to go back to Capture 22 version 14.2.2.4

     

     

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  • Xavier Servolle

    Ok. I downgraded to 15.2.2. Clean Library again.... Same problem

    I created new catalog... Same problem

    Now, impossible to use in any version... 

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  • Kassur

    I'm afraid that this is a problem that only C1 can solve :-(

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  • Keith R
    Top Commenter

    A claim towards Capture One seems logical step.

    Read your licence agreement. Capture One is completely protected from any losses (supposedly) caused by the use of their software, and you agreed to that when you signed up.

    Or don't "professionals" read the small print? And what kind of "professional" lets himself get into a position like the one you describe anyway? 

    Is it remotely professional to go live with a new version of software in a production environment without sandboxing and testing it first?

    And is it professional not to have a fall-back position like - oh, I don't know - the last working version?

    So yeah - good luck with your claim... 

    🙄

    leads to many distorted images in my collection

    Turn off hardware acceleration.

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  • James Grove

    Some of these issues are outside of my control, I have tried to offer some solutions, in relation to hardware acceleration, it has be known to cause graphics mishaps in the past and to some extent still does so, as I don't fully understand its exact workings, I can only offer advice that I have experienced, and that is disabling it, often revolves graphic related issues.

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  • Max McCarty

    Same for me on both my iMacs. If I get it to load, once I start working on images I start getting beach balls. Very frustrating!!!

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  • James Grove

    Please can you try this:

    Back up your catalogues to another drive or folder

    Go to: your username/Library/Application Support/Capture One/Image Core

    and delete the contents of the folder

    then

    Go to:your username/Library/Caches and delete the folder(s) that's called com.captureone.xxxx

    Reboot your computer and try C1 again, wait for the image core to update.

     

    Lets see what the issue maybe, let me know how this goes

     

     

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  • scott fairbairn

    I too am having issues. When I tried to open my primary catalogue it said it was corrupted and I needed to run a repair on it. I tried that and it failed. I then went to the support pages on what to do with a corrupted database, and it too failed. I tried using a manually backed up copy and none of my manual backups, nor any of the C1 backups would work. They just stalled, which seems odd to me considering they are copies from prior to the new version. The only solution that worked was the last one on the list, and that was to create a new catalogue and import the old one. So I have the database back, but there are other strange behaviours. For example, when cropping, I select the area to be cropped, if I press enter, nothing happens, if I use a keyboard shortcut to switch to the hand tool, for example, nothing happens, as in the crop is not applied. But if I use the mouse pointer to select the hand tool, the crop gets applied.

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  • James Grove

    I have a feeling this issue might be between the Intel and M1 and the graphics engine?

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  • Kassur

    This is a bit strange. Me and my colleges never experienced any of the reported issues or crashes. We are on Intel and M1, but there is one big difference - none of us is running a 64 Gb Ram Mac! 

    Perhaps this is an OS related problem??? 

    Would be interesting what others can report.

     

    Kassur

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  • Xavier Servolle

    James Grove, I tried your solution, but, same problem. Capture One is blocked and I must kill him.

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  • Kassur

    Xavier, just one question: Does your Catalog updated without errors?

    Kassur

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  • Xavier Servolle

    Kassur, I think yes. Capture One updated my last Session too.

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  • James Grove

    Something isn't right here? I would back up your catalogues and I would use a program like Find Any File to look for any reference to CaptureOne using the Find All function and move it to a Temp Folder. The reboot and reinstall. This can't be just a C1 bug otherwise others would be experiencing the issues. 

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  • James Grove

    Jack, I am not sure what you plan to claim against? Any software you buy has a disclaimer! and if you are struggling that much then please explain how the issues can be replicated. As someone has already pointed out, disabling hardware acceleration tends to fix most graphics related issues. If your on a Windows system then I would suggest that something else is at play, given the wide variety of setups. If its a Mac then you have more options at your disposal to trouble shoot the issue.

    Your claim is going to cost you a small fortune, so good luck with that... I'll sit and watch and eat popcorn

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  • Jack Kruf

    A claim will be difficult indeed. I now did read the small print. Hm. Of course I had a back-up. I needed to switch this weekend to other software, because downgrading of Capture One did not work and was actually impossible. Speeding down my Mac did not work. No reaction, no help from Capture one. I remember now what the concept service means. The brand has lost a lot of its credit, I must say. As professional I move on.

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  • James Grove

    Jack you still haven’t explained what the issues are. Have you tried rebuilding previews?

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  • Jack Kruf

    I did send my information to Capture One with all screen prints. The previews are ok and look normal. A part of the pictures to be edited. They all look nomal. When clicking on the previews to be edited, they do load slowly and then show a part of the picture, or the complete picture with a gray zone on the left (25% of the picture) or are distorted with many lines. Not all, but I guess 50% of them. 

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  • Kassur

    Hi Jack,

    As Keith mentioned - Hardware acceleration set to never? Could you please confirm?

     

    Kassur

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  • Jack Kruf

    I did not touch ever the acceleration button ever on my Mac. Where can I find this?

     

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  • Oliver Pearce

    I just don’t see how the hardware acceleration is causing all the issues. Constantly crashing and what seems very like software bugs with tagging, cropping, previewing inconsistencies. Then corrupt libraries. I don’t think this version should ever have been allow to be released without greater testing to make sure this wasn’t released to professionals in the form. I have used Capture One since 1996 and I know they have realised versions before that have caused major problems. This is why I don’t immediately upgrade. But we pay a lot of money to constantly upgrade and I expect more from a company of this size.

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  • scott fairbairn

    Just a follow up on this issues I had, making a new catalogue and importing the corrupted one solved the catalogue corruption issue. However, I find it very strange that I couldn't open ANY of the backup copies that Capture One created or that I created manually using other software; some were slightly older copies). Although I am concerned that the repair process wouldn't fix whatever was wrong. The other strange behaviour I reported earlier, such as the cropping tool not working correctly, seems to have gone away. I assume a computer restart or something corrected that issue. 

    There are a few comments recommending not using hardware acceleration? I've always allowed it; what are the advantages and disadvantages of enabling/disabling it?

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  • Jack Kruf

    This is what happens. I choose a picture. It loads for edit in the first step unsharp and after that it creates a black band. Always at the same place.

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  • James Grove

    Hi Scott, glad that fixed the issue, this could have been a database error that wasn't recoverable.

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  • Thomas Kyhn
    Top Commenter

    I'm having issues with this version too now.

    When filtering by keywords, Capture One becomes unresponsive all the time. If I click on a keyword in the Keywords section of the Filters tool, I get the result as empty frames, and then Capture One becomes unresponsive for about 15 seconds or more before the preview image shows up. If I delete the content of the Search field in the Filters tool by clicking on the x in a circle to the right, next to the ellipsis, Capture One becomes unresponsive again. If I scroll through the catalogue there's hardly any lag, previews are shown almost immediately, so the issue seems specific to the filtering function.

    It makes no discernible difference whether hardware acceleration is on or off.

    (MacBook Pro M1 Max, 64GB; macOS 12.4.)

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  • Thomas Kyhn
    Top Commenter

    Here, editing photos (adjusting parameters, etc.) is no problem; the problem is with everything else more or less: moving between tabs, selecting folders, filtering, etc.

    Examples.

    If I've got the Library tab open and All Images selected (but no images selected), and I click on the Adjust tab, Capture One becomes unresponsive and it takes about 17 seconds befor the Adjust tab is actually opened. If I then select the Library tab again, still with no images selected, Capture One switches back to the Library tab immediately, but then becomes unresponsive for 10-12 seconds.

    If I have All Images selected (and still no images selected) and then select a folder, Capture One switches to the folder immediately, and then becomes unresponsive for about 20 seconds. If I select All Images again, the same thing happens: Capture One switches to All Images immediately, and then becomes unresponsive for about 20 seconds.

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  • Cisco Lassiter

    IMac w/M1 — same problems as described by many of the above Mac users. I am having the same problems using the latest C1 version as I had with the last version. The mystery — one of them— is that all the C1 versions have worked/do work on my MBP with the intel chip. It’s the computer with the M1 chip that crashes, or stalls (beach balls) every time I try to use it, until I force quit and begin again. And again. And again. I have tried all the suggestions offered thus far and I’ve sent in logs, screenshots, complete descriptions of my op system and C1 versions…to no avail. However I did finally get a C1 support staffer to agree to a zoom meeting next week to walk me through all the possible fixes. Much appreciated! If we get the problem(s) sorted I’ll share. Meanwhile, I, too, have impatient clients champhing at the bit.

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