Capture One version 15.3.0 - error on startup - database file cannot be opened

Alexey Komissarov

• 23 de junio de 2022 13:49
• Editado

Dear company, Capture One!
I have been using your software for several years and enjoy it immensely.

But recently when I switched to version 15.3.0 I got a problem. I could not start Capture One. After launching, a notification came up on the screen to select the catalog/ session of the existing or new one. When I selected an existing session, a message popped up saying that there was an error opening the database file. I got the same message when I tried to create a new session.

The same behavior was received when:
- Installing the build on top of an already installed
- uninstalling the existing one and then installing the software again.

Capture One version - 15.2.1.9
OS - Windows 10

Respectfully,
Alexey Komissarov

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  Permanently deleted user

  • 23 de junio de 2022 20:14

  I Have also exactly the same issue :

  No way to open existing catalog/session or create a new one.

  just a message (translated from french) : unknow error has happened at database reading !

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  Permanently deleted user

  • 23 de junio de 2022 21:27

  Alexey, see here :

  https://support.captureone.com/hc/de/community/posts/5546831632797-Cannot-open-catalogs-with-15-3-version-of-Capture-One-Pro

  It could be helpfull for you ; I have solved my issue !

   

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  Alexey Komissarov

  • 24 de junio de 2022 08:45

  Bruno, thanks for the link.

  I read it, BUT - moving the software to a new build should not lead to this kind of manipulation. Otherwise, the respected company should have attached a manual that there is such an error, that it will not be solved and that it should be bypassed with the following instructions. BUT - there is no manual/instruction. This is a bug, it must be fixed!

  Regards,
  Alexey Komissarov

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  gb

  • 24 de junio de 2022 11:07

  C1 support has acknowledged this bug (at least in my case):
  "This issue will be fixed in the next service release.
  Until then, make sure that you rename any custom Aspect Ratios
  that are named the same as the built-in ones, like 1x2. "

  Custom ratios are stored here:
  C:\Users\"Owner"\AppData\Local\CaptureOne\Presets60\CropRatios

  Don't confuse the CropRatios folder with the Crop Ratios folder.
  
  I just deleted the custom ratios I had in CropRatios and C1 was working again..

   

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