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CAPTURE ONE has unexpectedly stopped working.

DONALD HEALER

I have been using Capture One with no issues for the past year.  Last night I installed WIN Ver Capture One 23.Win.16.1.0 and now it will not start.  Everything has been fine up to this point.  My MACBOOK is still working but I have not installed the update yet.  going to hold off if this is the issue.

 Request assist.

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  • Ian Wilson
    Moderator
    Top Commenter

    I think you would need to tell us more. What happens when you try to start it? Anything or nothing at all? How are you trying to start it - from a desktop icon, by navigating to the .exe file, etc? What version of Windows are you using? 

    (And as far as the MacBook is concerned, I would have thought that there would be no reason for the same problem to arise. I use Macs, and my experience is that the latest release works fine on both a MacBook and an iMac, both now running the latest update of MacOS Ventura. But If you are concerned I would make sure that you have a working backup using Time Machine or similar before installing.)

    Ian

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  • DONALD HEALER

    I don't run a lot of programs on my computer, pretty much just email, PS, and Capture One, and Internet, so I don't usually install anything new... too often, but I do use McAfee.  I forgot about that, and McAfee was blocking CAPTURE ONE 23, 22 was not blocked.  Anyway, it was the firewall that was causing the issue.  Thanks for the assist.

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  • Ian Wilson
    Moderator
    Top Commenter

    Good to know that you found the solution.

    Ian

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  • John Albani

    Hi.

    I just loaded the 16.1.0 version on my Windows 8.1 system and the Icon to launch does nothing.

    I don't have a virus program running other than Windows Defender.

    I reverted back to 16.0.2 and all is fine.

    Any suggestion's would be great.

    Thanks in advance.

     

    John

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  • DONALD HEALER

    You said the icon didn't work, you tried the windows start key, select Capture One and exe.  When absolutely nothing happens, check for a connection error.

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  • John Albani

    Donald and SFA.  Thank you for your help.

    I tried the windows start key, select Capture One and exe and still does not show up.

    I reverted back to 16.0.2 again and that works fine.  So possibly because of Windows 8.1.

     

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