Unable to see or open thumb nails

CabanaBoy

• 23 août 2015 20:32

I am using version 6.4.5 64 bit on Windows 7. I have never had a problem until this morning. When I open C1 I see the thumbs load in blank empty squares without the images showing. I also am not able to select an image, or I should say the selected image does not load. I have uninstalled and reinstalled. Any assistance in this matter would be appreciated.

Thank you

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  CabanaBoy

  • 25 août 2015 01:06

  Anyone? Is there a way I can get some tech support on this issue?

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  Paul Steunebrink

  • 29 août 2015 13:15

  Hi, I suggest you contact Phase One support through their website:
  https://www.phaseone.com/en/SupportMain.aspx?

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  Michael4711

  • 1 septembre 2015 13:40

  Any solution to this problem yet? I'm having the exact same issue. Contacted tech support but I got an error message and I'm not sure if it even went through. Ack! I need to process these photos but nothing is working, even reinstalling the program. Did you happen to install a new NVIDIA driver lately? That's the only thing that I've changed recently.
  
  Michael

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  Paul Steunebrink

  • 1 septembre 2015 13:59

  In Preferences, General tab, set hardware acceleration (OpenCL) to Never.

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  Michael4711

  • 1 septembre 2015 14:29

  Thanks for the quick reply, Paul. Unfortunately, the OpenCL setting was already set to never. I tried the Auto option as well and it's still not working.
  
  I tried the free trial of Capture One 8 and it seems to be working fine so I have that as an option for now. Hopefully we can get this figured out before my trial expires.

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  Paul Steunebrink

  • 1 septembre 2015 18:04

  [quote="Michael4711" wrote:
  Thanks for the quick reply, Paul. Unfortunately, the OpenCL setting was already set to never. I tried the Auto option as well and it's still not working.
  
  I tried the free trial of Capture One 8 and it seems to be working fine so I have that as an option for now. Hopefully we can get this figured out before my trial expires.

  
  I suggest to consider CO8 as there has so many developments since 6.4.5. I hope you'll enjoy it.
  
  If you are curious what CO8 has to offer, you might want to read some of these blogs:
  http://imagealchemist.net/capture-one-pro-8-review/
  http://imagealchemist.net/what-is-new-c ... e-pro-8-1/
  http://imagealchemist.net/what-is-new-i ... e-pro-8-2/
  http://imagealchemist.net/capture-one-pro-8-3-review/
  
  Note that in CO8 each point update has significant new features, hence the many reviews.

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  adamturek

  • 4 septembre 2015 17:25

  Hi.
  
  You must reinstall Windows system.
  
  It's issue with installed drivers (graphic card vs drivers C1).
  
  Only reinstall will help 😊

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