OpenCL is Off

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31 commentaires

  • Christian Gruner
    Can you post a screenshot of what it says in the Preferences?
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  • Dubin Laurent
    I don't know how to do it !!!
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  • Dubin Laurent
    http://www.laurentdubin.com/downloads/C1_11
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  • Christian Gruner
    Try deleting the files in /Users/Shared/Capture one/ImageCore/ and relaunch CO.
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  • Ivo Costa
    Same problem with me. Already tried deleting the files indicated.

    Using Windows 10, GTX 980m.
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  • Christian Gruner
    [quote="Mufana" wrote:
    Same problem with me. Using Windows 10.


    For Windows, the path is: C:\ProgramData\Phase One\Capture One\ImageCore\ delete all files in this directory, and relaunch CO.
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  • Dubin Laurent
    [quote="Christian Gruner" wrote:
    Try deleting the files in /Users/Shared/Capture one/ImageCore/ and relaunch CO.


    nothing changes !
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  • Ivo Costa
    Already did that but still no Open CL.
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  • Christian Gruner
    [quote="Laurent DUBIN" wrote:
    [quote="Christian Gruner" wrote:
    Try deleting the files in /Users/Shared/Capture one/ImageCore/ and relaunch CO.


    nothing changes !


    I see that your GFX adapter only has 1 gb of Ram. Both Capture One 10 and 11 requires minimum 2 gb for the adapter to be enabled for use in Capture One.
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  • Dubin Laurent
    [quote="Christian Gruner" wrote:
    [quote="Laurent DUBIN" wrote:
    [quote="Christian Gruner" wrote:
    Try deleting the files in /Users/Shared/Capture one/ImageCore/ and relaunch CO.


    nothing changes !


    I see that your GFX adapter only has 1 gb of Ram. Both Capture One 10 and 11 requires minimum 2 gb for the adapter to be enabled for use in Capture One.


    good to know ! ok ! thank you !
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  • DcPhotoGraph
    Do you have a graphic boards compatibility list with OpenCL and CO11?

    My iMac has a NVIDIA GeForce GTX 775M 2048 MB. I have few problems with OpenCL and CO9. I would like to be sure my iMac will work fine with this new release before upgrading.

    Thank you for your work 😉
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  • Paul Steunebrink
    [quote="Gr4phIt" wrote:
    Do you have a graphic boards compatibility list with OpenCL and CO11?

    My iMac has a NVIDIA GeForce GTX 775M 2048 MB. I have few problems with OpenCL and CO9. I would like to be sure my iMac will work fine with this new release before upgrading.

    Thank you for your work 😉

    https://www.phaseone.com/en/Search/Arti ... nguageid=1
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  • DcPhotoGraph
    Thank you for the link, but there is no OpenCL hardware support for Capture One 11 in this page 😉
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  • Christian Gruner
    [quote="Gr4phIt" wrote:
    Do you have a graphic boards compatibility list with OpenCL and CO11?

    My iMac has a NVIDIA GeForce GTX 775M 2048 MB. I have few problems with OpenCL and CO9. I would like to be sure my iMac will work fine with this new release before upgrading.

    Thank you for your work 😉


    It will work fine, though it will not be fastest experience with that card, it does have some "mileage" you could say.

    Coming from V9, you will benefit from the big improvements in OpenCL stability that has happen over both V10 and V11.
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  • Dubin Laurent
    Hi everybody !

    after one day using full time the mask and layers tools, it seems that the C1-11 improves them very hard !
    even I have no more OpenCL, masking runs smoother, quicker ans easier !

    I suppose a hard work has been done ... I find it great.
    Whats do you think ?

    Laurent
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  • Oliver Waletzko
    I suppose a hard work has been done ... I find it great.
    Whats do you think ?

    I can confirm your observation after a full day working with layers and lots of masking on a MP 5,1 (Mid 2010) and Retina MBP15" (Mid 2014) with OS X 10.12.6 each.
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  • Emile Gregoire
    I concur. I was a bit sceptic about the local adjustments to layers rehash but it is pretty logical and the inclusion of styles and presets on layers as well as the color editor being available for layers is pretty great. Masking is much better now, as is performance across the board.
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  • mhsch8
    Hi,

    I had the same problem and deleted the files in /Users/Shared/Capture one/ImageCore/ and I'm happy to report that it now works 😉 and I will close the support case....
    Maybe PO can adjust the support site (https://www.phaseone.com/search/article ... cleid=1720) they are linking to by adding the tip to delete the files.....

    Mark
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  • russkny
    Hi,

    I am having the same problem with C1 11 - it states that "Hardware acceleration doesn't work" in the preferences pane.

    I tried deleting ImageCore files and relaunching C1, but the result is the same - hardware acceleration doesn't work.

    I am using an ATI Radeon HD 5770 1024 MB video card, and OpenCL DOES work in C1 10.2.1. Have hardware requirements changed in C1 11? Anything else I can try to fix this issue?

    Regards,
    Russ
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  • Wesley
    [quote="russkny" wrote:
    Hi,

    I am having the same problem with C1 11 - it states that "Hardware acceleration doesn't work" in the preferences pane.

    I tried deleting ImageCore files and relaunching C1, but the result is the same - hardware acceleration doesn't work.

    I am using an ATI Radeon HD 5770 1024 MB video card, and OpenCL DOES work in C1 10.2.1. Have hardware requirements changed in C1 11? Anything else I can try to fix this issue?

    Regards,
    Russ

    Someone from Phase One said 2GB video card minimum if I recall correctly.
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  • Christian Gruner
    [quote="russkny" wrote:
    Hi,

    I am having the same problem with C1 11 - it states that "Hardware acceleration doesn't work" in the preferences pane.

    I tried deleting ImageCore files and relaunching C1, but the result is the same - hardware acceleration doesn't work.

    I am using an ATI Radeon HD 5770 1024 MB video card, and OpenCL DOES work in C1 10.2.1. Have hardware requirements changed in C1 11? Anything else I can try to fix this issue?

    Regards,
    Russ


    The GPU needs at least 2 gb of VRAM to be used in Capture One.
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  • russkny
    [quote="Christian Gruner" wrote:
    [quote="russkny" wrote:
    Hi,

    I am having the same problem with C1 11 - it states that "Hardware acceleration doesn't work" in the preferences pane.

    I tried deleting ImageCore files and relaunching C1, but the result is the same - hardware acceleration doesn't work.

    I am using an ATI Radeon HD 5770 1024 MB video card, and OpenCL DOES work in C1 10.2.1. Have hardware requirements changed in C1 11? Anything else I can try to fix this issue?

    Regards,
    Russ


    The GPU needs at least 2 gb of VRAM to be used in Capture One.


    Hi Christian,

    Thanks for your reply. OpenCL does work for me in C1 10 with 1GB VRAM - is 2GB VRAM a minimum requirement for C1 11?

    Cheers,
    Russ
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  • Bryce Steiner
    It shows as working fine for me. I have the MacBook Air with shared memory on the Intel Graphics HD 6000.
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  • Gustavo Ferlizi
    2gb is 256MB 😄
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  • Tibor
    With me OpenCL shows as working in C1 11. I have Mac Pro 5,1 (Mid 2010) and ATI Radeon HD 5770 1024 MB VRAM.
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  • russkny
    [quote="Tibor" wrote:
    With me OpenCL shows as working in C1 11. I have Mac Pro 5,1 (Mid 2010) and ATI Radeon HD 5770 1024 MB VRAM.


    That's odd. I'm running the same hardware, but OS X Sierra (not High Sierra) and for me it's not working.

    Christian, can you please comment on this? Can you offer any troubleshooting steps? Is there a reason OpenCL is working for some users, but not others even with 1GB VRAM?

    Thanks.
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  • Tibor
    [quote="russkny" wrote:
    [quote="Tibor" wrote:
    With me OpenCL shows as working in C1 11. I have Mac Pro 5,1 (Mid 2010) and ATI Radeon HD 5770 1024 MB VRAM.


    That's odd. I'm running the same hardware, but OS X Sierra (not High Sierra) and for me it's not working.

    Christian, can you please comment on this? Can you offer any troubleshooting steps? Is there a reason OpenCL is working for some users, but not others even with 1GB VRAM?

    Thanks.


    I am still running El Capitan on the Mac Pro. It is my production machine and I have it off-line 99,9% of the time.

    I am on High Sierra on my home iMac which is on-line 100% but without OpenCL, of course.

    Hope this helps.
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  • russkny
    Thanks Tibor!

    Still hoping for a reply from Christian to explain what might be going on.
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  • SFA
    [quote="russkny" wrote:
    Thanks Tibor!

    Still hoping for a reply from Christian to explain what might be going on.


    I think you would be better to go through the official support route of a Support Case. As far as I can tell Christian's involvement here is not intended to be some form of official technical Advice despite the great help he offers when his time allows, whereas the Support case system is the way to go for timely official responses.


    HTH.


    Grant
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  • russkny
    Thanks, Grant.

    I just ordered a new video card (been meaning to upgrade anyway) so we'll see if I still have issues with OpenCL not working.
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