Error while importing

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7 commentaires

  • SFA

    Have you already tried disabling the use of Hardware Acceleration using the Preferences settings?

    If not it may be worth testing if there is any effect.

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  • Michele Cattani

    Hello, thanks for your answer, yes I did,  but unfortunately it doesn't solve the problem 

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  • SFA

    OK, so had this worked correctly previously?

    If it has, and assuming you have not applied any updates to V12 recently, has anything else changed on your system?

    MAC or Windows?

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  • Michele Cattani

    Mac. It has always worked correctly and nothing has changed since the last time that I used it, I haven't applied any update recently.

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  • Michele Cattani

    The strange thing is that this row doesn't appear above every images but randomly above some of them, and it appears when Capture one creates the preview of the DNG file. If I export in JPEG the line is still present on the final export. 

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  • SFA

    Sounds like it is something to do with the initial interpretation of the RAW file. Are there any common factors that would group files that work and files that do not work?

    I would suggest using the "Submit a request" option and creating a Support Case to see if C1 have some historic advice about such a problem for V12 that may not be (easily) discovered in the knowledge base.

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  • Alan Hearnshaw

    I'm having exactly the same problem with dng files from my Mavic Air 2 drone. Exactly as you described, and random.

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