Capture One Express Fujifilm activation issues

I'm attempting to activate Capture One 20 for my Fuji 50r camera and I'm getting a "Could not query profile" error. I have a valid license code for cap one express fujifilm. I'm also using the correct email address registered with cap one. I've followed the directions I found in the capture one forums with no luck. I'm able to contact the activation server from my browser but not able to ping the server from terminal. I have uninstalled and reinstalled Capture One 20. I have reset my internet connection. I am not using any type of firewall or anti-virus. I've contacted support (Irina) with no help. I've tried activating manually with no luck. I'm a paid user of Capture One 10 perpetual but don't want to shell out more money for 20 when my camera includes support.

BobCroslin

18 mai 2020 21:33

I've tried to install and activate Capture One 10 and I'm getting the exact same error. WTF?!

20 mai 2020 16:52

Still dealing with this issue with little help from support. I've tried everything including enabling root user access to install Capture One 20 with no luck. I can access the activation server from my browser but not from within Capture One. I've invested hundreds over the years to license Capture One (not to mention $30k in data backs) and to not be able to use the software when I need to is crazy. I realize Phase One is dealing with the rollout of the Nikon product but leaving a long-time user without a way to process files is very frustrating. I'm able to use manual activation for my Capture One 10 perpetual license. Why can't I use the manual activation for the Fuji product? Can someone please help me?

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