memory over-run problem C12 on Mojave
Hi,
I am using Capture One 12.1.4 on Mojave 10.14.6 and I have had a problem which looks like a serious memory leak. When this happened C1 was not actually being used - at least not by me. The leak may even have happened when my computer (a MacBook pro) was nominally asleep. I noticed it when I woke the computer and there was message that system memory was exhausted and that I needed to switch off some apps. C1 at this point was using 60 - 70 GB (I do not remember the exact number - that is in the crash report that was sent yesterday). All other apps were normal. I 'force quit' C1 and sent off the crash report. When this kind of memory over-run occurs it seems to damage a lot of other running apps so they need to be restarted, so it is a bit of a mess. I had the same problem with C1 version 11 about a week ago (same computer, same C1 data). In that case I noticed the 'out of memory' warning only in the morning by which time nearly all apps apart from C1 had been shut down.
I contacted Apple today and asked if I could limit memory use by C1 - not possible, it seems. Their advice was to run C1 only while carefully monitoring its memory use.
all the best,
Jeremy
I am using Capture One 12.1.4 on Mojave 10.14.6 and I have had a problem which looks like a serious memory leak. When this happened C1 was not actually being used - at least not by me. The leak may even have happened when my computer (a MacBook pro) was nominally asleep. I noticed it when I woke the computer and there was message that system memory was exhausted and that I needed to switch off some apps. C1 at this point was using 60 - 70 GB (I do not remember the exact number - that is in the crash report that was sent yesterday). All other apps were normal. I 'force quit' C1 and sent off the crash report. When this kind of memory over-run occurs it seems to damage a lot of other running apps so they need to be restarted, so it is a bit of a mess. I had the same problem with C1 version 11 about a week ago (same computer, same C1 data). In that case I noticed the 'out of memory' warning only in the morning by which time nearly all apps apart from C1 had been shut down.
I contacted Apple today and asked if I could limit memory use by C1 - not possible, it seems. Their advice was to run C1 only while carefully monitoring its memory use.
all the best,
Jeremy
0
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[quote="jeremy_harbinson" wrote:
Hi,
I am using Capture One 12.1.4 on Mojave 10.14.6 and I have had a problem which looks like a serious memory leak. When this happened C1 was not actually being used - at least not by me. The leak may even have happened when my computer (a MacBook pro) was nominally asleep. I noticed it when I woke the computer and there was message that system memory was exhausted and that I needed to switch off some apps. C1 at this point was using 60 - 70 GB (I do not remember the exact number - that is in the crash report that was sent yesterday). All other apps were normal. I 'force quit' C1 and sent off the crash report. When this kind of memory over-run occurs it seems to damage a lot of other running apps so they need to be restarted, so it is a bit of a mess. I had the same problem with C1 version 11 about a week ago (same computer, same C1 data). In that case I noticed the 'out of memory' warning only in the morning by which time nearly all apps apart from C1 had been shut down.
I contacted Apple today and asked if I could limit memory use by C1 - not possible, it seems. Their advice was to run C1 only while carefully monitoring its memory use.
all the best,
Jeremy
Jeremy,
You might be better to create a Support Case with the C1 Support Team and send the log files (they will probably ask for them) after which you should get personal support to investigate your problem.
The "Crash Report" route that I suspect you used does not (usually) come with personalised support since that is not what it was intended to offer as part of a generic operating system facility. You probably know that but maybe have not experienced the direct C1 Support options before?
HTH.
Grant0 -
Hi Grant,
Thanks for the advice - it seems like the thing to do. I have only once had asked for any support from Phase One and that was several years ago. I was hoping they would keep an eye on the forums and pick up on any crash reports that would come their way - at least for me Capture One has not crashed before so I thought the reports would be noteworthy. Anyway, I shall contact them directly.
thanks again,
all the best,
Jeremy0 -
[quote="jeremy_harbinson" wrote:
Hi Grant,
Thanks for the advice - it seems like the thing to do. I have only once had asked for any support from Phase One and that was several years ago. I was hoping they would keep an eye on the forums and pick up on any crash reports that would come their way - at least for me Capture One has not crashed before so I thought the reports would be noteworthy. Anyway, I shall contact them directly.
thanks again,
all the best,
Jeremy
Jeremy,
The forums are intended to be mainly User to User help.
I think the Phase crew have been especially busy in recent weeks and months - involvement here seems to have been less than previously but then it was never an official support channel anyway. They do much prefer that we ask directly and supply some useful support info - like the log files if they seem relevant as in this case -at the first point of call.
It wastes time and effort - on both sides - if not done that way - but there are times when supporting files may not be very meaningful.
The OS generated generic "Crash reports" are pretty much anonymous statistical data provisions rather than personalised support requests. Used, probably, to monitor overall failure rates and therefore maybe offer early warnings of problems but not much use otherwise.
If people tried to make contact with users every time a computer crashed for some unspecified reason the the internet woudl never cope with the message volumes!
Grant0
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