Multiple User Accounts

robertroue

• 26 avril 2010 13:02

I've tried submitting a question to the support page for Capture One, but I'm having difficulty getting a response. Hopefully this will yeild a resolution.

I am in the IT department of a University where we have recently bought a site license for Capture One 5.1 Pro. I activated the product in Mac OS X 10.5.8 using the admin account. The product appeared to work fine. However, the lecturers and students don't use the admin account (of course). When they attempt to use Capture One 5.1 Pro, one of two things happen:

1. It will launch as though it hadn't had the licence applied, and ask to be licensed or run in demo mode.

2. It will launch to the interface, pause for a moment, and then unexpectedly quit.

Either way, Capture One is not useable.

I can log back in with my admin account and it runs fine, but I can't allow other staff or students to use that account.

Rob

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  Paul Steunebrink

  • 26 avril 2010 15:09

  I derive two issues from your post.
  
  First, you seem to have a problem to get a proper response from Phase One support. Maybe the reply mail ended up in the junk-mail box. Anyway, best to login again and view the status of your case. There may be an answer waiting.
  
  Next, the issue of having multiple user accounts on a single machine. I am familiar with the behavior you describe and I regret the road Phase One has chosen. To summarize, until recently you could activate as the administrator of a machine and all (non)admin users could use the program. Unfortunately, this is not the case anymore, at least on Mac. Now each user needs to activate the program. Not a big issue on a single machine - single user situation, although I use my Mac as a non-admin and install and activate as admin. By the way, I am not sure whether the new activation policy is intentional.

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  robertroue

  • 26 avril 2010 16:34

  Thanks Paul. The problem I had submitting a question on PhaseOne was that although I got the thank you page, I never got a button for "My Cases". And nobody at PhaseOne seemed to have a record of my question. However, I tried a third time today and it finally worked. Not only that, I got a prompt reply too. It said that it might work better in Snow Leopard, or if I'm going to use it in Leopard, I can change the permissions manually. I'll give it try tomorrow.

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  Drew Altdo

  • 29 avril 2010 15:24

  Robert,
  If you have multiple accounts on your machine, as long as Capture One was installed and activated under the Admin and you do not have any custom "Parental Controls" imposed on the new accounts... a Standard or Guest account will be able to run Capture One.

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  robertroue

  • 29 avril 2010 15:41

  I guess I'm not that lucky. I'm finding that even if I open it in a second ADMIN account, it still crashes. Of course, the admin accounts do not have parental controls enabled. I can recreate the fault on all seven of the iMacs where the software is installed. They are running 10.5.8 and I've downloaded Capture One 5.1.1. The software only works using the account where I installed it.
  
  Drew, did you test this in Leopard or Snow Leopard?

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  Drew Altdo

  • 29 avril 2010 21:29

  [quote="robertroue" wrote:
  Drew, did you test this in Leopard or Snow Leopard?

  
  
  Both, without issue. Is there some Virus Software or something else at play here?

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  robertroue

  • 30 avril 2010 10:09

  Yes and no. McAfee VirusScan for Mac is installed. I'd rather it wasn't, but this is a University and we have policies. However, I've already tried setting an exception for the whole hard disk and turning off the on-access scanning. Neither have made a difference. I'm currently in dialogue with someone using the support form and it's looking like I have to supply a crash log. Fingers crossed it contains something useful.

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