Changing email address for registered account
As the email is used as the login ID on the PhaseOne web site, I wonder what happens if I change it in my account.
Will this create a new account, losing my registred products? Am I going to re-register Capture1 Pro afterwards?
Does anybody has a real experience of doing it? (Not what you think might happen)?
Will this create a new account, losing my registred products? Am I going to re-register Capture1 Pro afterwards?
Does anybody has a real experience of doing it? (Not what you think might happen)?
1
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If you want your current account to reflect a new email address, simply log into your current account and edit the details. 0 -
Thanks Drew for your prompt answer.
However, you did not answer my concern (maybe I was not clear enough).
As there is no documentation on your site, I tried to create a new account simply to check what happens when changing the email address. When I did it, sure enough a NEW account was created, with the new email, and the older one was simply wiped out.
So, my concern: If I do what you suggest, my account will be wiped out and I will lose my registration to C1 PRO and, worse, I won't be able to register it again as your system will tell me that this software belongs to somebody else (the former account which I can no longer access). A friend told me that and, I strongly suspect it to be true as when I tried to register my C1 with the newly created account (just to try) after having deactivated it with the "real" account, that failed: all seemed to be OK but just before closing the program sent me an error message (Microsoft like, if you know what I mean . . .).
Can you please check this for me.
Thanks for your help.-1 -
Just like any other account that you may have elsewhere on the interwebs, if you change your email address you need to edit the specifics of your account, not create a new one. If I have an online banking account and I get a new email address, rather than opening a new bank account I simply edit the details of my current account to reflect the email change.
In your case, from the description, you now have two Phase One accounts separate from one another. Since there is no way for our system to know that the two accounts share a common owner you will need to create a support case so we can delete one account and edit the details of the old account to reflect your new email address.0 -
Thanks again Drew.
Please, try to read carefully what I said and try it for yourself if you do not believe me: When I change the email of one account, your system (not me!) automatically deletes the account and creates a new one, with the new email. It DOES NOT simply edit the account, changing the email, it deletes it and creates a new one! I think it is a bug which, by the way, is frequent in systems like yours where the account is really identified by the email.
PLEASE, PLEASE Try this: (it takes a minute only):
- Open a new account with a new email address. Be sure you have access to this email address. Example: Drew@gmail.com
- Edit the account, changing only the email address (example, change it to Drew55@gmail.com, be sure you have access to it) and see what happens: You will receive an automated email from your system (on the edited email address Drew55@gmail.com) saying thanks for opening an account and asking you to click a link to activate it. Click the link and . . . guess what: your first account (Drew@gmail.com) with whatever was stored in it is gone, finished, dead, Kaput. Yes, you have a new one but you lost your data and probably (that's where I am not absolutely sure, and this was my question before I dared to do it on my "real" account) you cannot even re-register whatever software you owned because it was registered with a different profile! (which is now gone).
You did NOT open a new account (like your answer to me suggest I did) your system did it for you and you are dead meat, having lost whatever was in the account Drew@gmail.com and not being able to restore it!
It is true that you can change the email address of your bank account because it is known by an ID which is NOT your email (for all banks I know). I do not believe that you can do that on your system. It is a bug making the life of your clients miserable!
When editing the email address, your system SHOULD NOT delete the account and create a new one. It should do what you believe it does, but IT DOES NOT DO WHAT YOU BELIEVE and I am begging you to try for yourself.
Best regards.0 -
I have tried what you have suggested. The results you have reported are not in line with my experience. Please create a support case for further clarification. 0
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