Advice on moving to new PC

dhphoto

• 17 février 2006 20:32

I am going t o be moving my copy of C1 Pro to my new WinXP Pro pc in due course.

The activation procedure of C1 has always had me rather (in fact totally) puzzled so please can a kind sole explain to me *exactly* what I need to do/write down/insert to make this business as painless as possible.

Please explain as if you were (and indeed are) talking to a simpleton 😊

Thanks!

David

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  Anonymous

  • 17 février 2006 21:24

  David,
  
  While often misunderstood, it is quite elementary and should never take more than 5 minutes time. If however you have activated multiple times in a short period, you will receive a message stating Activation Limit Exceeded. This means you already have 2 different computers activated. Never fear, creating a Support Case with your Product Key and/or the email used for the Profile doing the activating will get you assistance.
  Users are always entitled to the allowed 2 activations and allowances are made for New, crashed, or reformatted machines.
  
  You have the choice of doing an Online or Offline/Manual Activation. Online requires login to User Profile. Each install on a computer must go through the described activation process. All activations begin with the Product Key. Each machine will give you a Registration Key which must be delivered to Phase One in return for an Activation Key to be entered into the software.
  
  Product Key = 4 x 4 alpha numeric characters - you were issued from original purchase
  Registration Key = 4 x 6 alpha numeric characters - newly created on machine being activated
  Activation Key = 4 x 6 alpha numeric characters - issued by P1
  
  Detailed instructions are always available from Knowledge Base article #1372
  http://support.phaseone.com/KB/Home/Sea ... nguageID=1
  
  
  Cheers,
  k c

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  dhphoto

  • 18 février 2006 08:06

  Thanks for that
  
  So all I actually need to take with me to the new PC (the old one is going to my son, who is 6 and therefore won't need C1 just yet) is my original Product Key, the one you gave me when I purchased the upgrade?
  
  The rest is generated during the activation process?
  
  Thanks again
  
  David

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  Anonymous

  • 18 février 2006 14:41

  David,
  
  Exactly - just the 4x4 Alpha-Numeric Product Key, all activations begin with this key.
  
  Uninstall from your Son's machine, we can reset this activation; and you will have the 2nd activation for future New machine.
  
  Sincerely,
  k c

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  dhphoto

  • 19 février 2006 08:08

  [quote="Keith Carpenter" wrote:
  Uninstall from your Son's machine, we can reset this activation; and you will have the 2nd activation for future New machine

  
  
  Ah-Ha, now that is what I needed to know, if I uninstall from my old pc (using Add/remove programs in control panel) how will you know??
  
  When you say 'reset this activation' what does it mean?
  
  Will I need my old pc to still be internet enabled when I unistall?
  
  This is the kind of info I need
  
  Thanks again
  
  David

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  dhphoto

  • 20 février 2006 19:41

  [quote="dhphoto" wrote:
  Ah-Ha, now that is what I needed to know, if I uninstall from my old pc (using Add/remove programs in control panel) how will you know??
  
  When you say 'reset this activation' what does it mean?
  
  Will I need my old pc to still be internet enabled when I unistall?
  
  This is the kind of info I need
  
  Thanks again
  
  David

  
  
  Can nobody help me with this??

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  Anonymous

  • 21 février 2006 15:07

  David,
  
  We will know, because you will Create a Support Case informing us that you need a new machine activated and you have uninstalled from old one.
  
  

  ...creating a Support Case with your Product Key and/or the email used for the Profile doing the activating will get you assistance.

  
  
  Support Website: http://support.phaseone.com
  
  Old machine does not have to be connected to internet.
  
  Cheers,
  k c

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  dhphoto

  • 21 février 2006 18:10

  So I have to notify you before I can move to a new machine?
  
  This is exactly why I posted this, it is now far more confusing than when I started.
  
  Not only do I appear to need my original code (which is fine, I have that) I have to create a support case just to move to a new PC? geees!!!
  
  Once and for all, as I originally asked, can you please explain the procedure from beginning to end and where I would need an internet connection????
  
  Thank you

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  Anonymous

  • 21 février 2006 20:26

  dhphoto,
  
  No need to be confused, All information is available and above.
  

  Please Read:
  Detailed instructions are always available from Knowledge Base article #1372
  http://support.phaseone.com/KB/Home/Sea ... nguageID=1

  
  
  Install on new machine if
  A) you then successfully activate the software All IS Well.
  ...if B) you get a message that your Activations Limit Exceeded..
  then create a Support Case, so that 1 of your activations can be reset.
  
  And Yes, you do have to keep track of your Product Key,
  

  You have the choice of doing an Online or Offline/Manual Activation. Online requires login to User Profile. Each install on a computer must go through the described activation process. All activations begin with the Product Key. Each machine will give you a Registration Key which must be delivered to Phase One in return for an Activation Key to be entered into the software.

  
  
  Regards,
  k c

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