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new user...potentially!

Lightwork

10 février 2010 09:10

This software came with my camera and I have successfully logged in, edited my profile etc and postyed this message but still cannot activate the software. The message says 'Profile is incorrect' but gives no other help. Anyone out there know what i do next?

Commentaires

2 commentaires

Permanently deleted user

10 février 2010 12:46
AFAIK, and at least in my case....the username/password for this forum are different than the one I use to logon to my software user account (the profile you refer to for activation). They are different databases...if that doesn't help:

Is this your first time registering any PhaseOne software? if not you should contact support who can help you with that specific info...in fact, just contact suoort with the issue as registering the software should be a seamless issue....
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Drew Altdo

10 février 2010 17:05
Create a support case and provide the Product Key, we can get to the bottom of it.
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