problems activating

kamera2211

• 17 janvier 2006 08:45

?'m now having problems activating the software.my product key is [PRODUCT KEY DELETED BY MODERATOR] and registration key is [REGISTRATION KEY DELETED BY MODERATOR] .i'm writing regeistration key in phase one(active software).result is to write Key is invalid (INCORRECT_ACTIVATION_PROFILE).this is my problems.i don't use the my programs.your to untie my problems please

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  Ulf Liljegren

  • 17 janvier 2006 14:40

  Hello
  
  All cases like this you have to take to http://support.phaseone.com and create a support case with Phase One support staff.
  Note that I have deleted the product key and registration key from your post when you basically were giving away your software, if other users pick up your key and start using your key, the key might be permanently block due to software obuse.
  Please contact support for a quick resolution to this case.

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  kamera2211

  • 18 janvier 2006 12:30

  ?'m now having problems activating the software..i'm writing regeistration key in phase one(active software).result is to write Key is invalid (INCORRECT_ACTIVATION_PROFILE).this is my problems.i don't use the my programs.your to untie my problems please.my case number15347

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  Anonymous

  • 18 janvier 2006 18:24

  volkansengor,
  
  You have created 3 different User Profiles and as you are seeing, this can create problems in the activations process. A Product Key becomes Locked or affiliated with a specific Profile.
  I'll send your Profile info via Support Case.
  
  All should know that only 1 Profile should be created and maintained. If an email address chages or any other information, simply login and Edit this information.
  
  Cheers,
  kc

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