Crashing Due to Conflict w/ Win10 Update and Graphics Driver

Jason Schlosberg

• 27 juin 2018 01:33

Using Capture One 10.2.0.74, it is constantly crashing upon opening. I think I found the reason, but it causes a different problem.

With the new Windows 10 update, the display resolution for most monitors becomes incompatible. All instructions point to using the Device Manager to find and use an earlier display driver. Upon applying the old driver, however, results in Capture One crashing upon opening.

So, I'm stuck. Either I work with a screen that has completely messed up resolution (the task bar is mostly below the screen border and the nav bars are above the screen border) in order to work with Capture One or get the resolution back to normal and not be able to use Capture One.

How do I get Capture One to work with the old display driver? Or, alternatively, how do I fix the screen resolution without having to rely on an old driver?

Thanks in advance.

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  Benjamin Liddle

  • 27 juin 2018 12:50

  First, try updating to 10.2.1 as it's the latest version of 10 and may have resolved the issue:
  
  
  If not, send a support case via the link in my profile.

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  Jason Schlosberg

  • 27 juin 2018 22:05

  When I check for updates, it only says "Version 10.2.0" and "Download 11.1.1." There is nothing about 10.2.1.

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  Jason Schlosberg

  • 28 juin 2018 10:31

  I found and installed version 10.2.1 from the Capture One website's Software Archives. Before and after rebooting my computer, it seemed to have fixed the problem. But then it crashes 1 minute after program startup (not just immediately as before). So, problem not yet fixed.

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  Benjamin Liddle

  • 28 juin 2018 15:21

  Best option here is to create a tech support case (via the link in my profile) and send us your log files, which can be generated via the steps here:
  https://www.phaseone.com/en/Search/Arti ... nguageid=1

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