i can't activate licence

hello,

i need somme help to activate my licence
sory for my english, but i'm french 😂

this is my problem:
Unable to establish connection to the Phase One activation server. Please try again later. Reason: the operation has timed out.

I turn off the Windows Firewall, like Phase one say on the FAQ, but whithout succès

if you have somme imformation i will be very happy
thank you