Tech support for older EM2 users?

Permanently deleted user

• 13 juillet 2010 14:33

Phase One staff,

I'm an older EM2 user who created a Phase One account when the EM2 acquisition was announced. I took advantage of the "free copy of Capture One" offer by providing my EM2 license code to Phase One. But even though I now have an activated copy of Capture One, and an original license for EM2, neither software appears in the Product Registration section of my account on the Phase One web site. Without a registered product, I am unable to submit technical support issues (the Technical Support page requires a registered product).

Questions: Can I register my software (EM2 and Capture One) with Phase One? If yes, how do I do this? If not, how do I get technical support for these software programs?

0

• 

  Drew Altdo

  • 13 juillet 2010 14:54

  Syncrasy,
  The Registered Product portion of the Support Case is related to Hardware only. Please disregard this field when creating a support case.

  0
• 

  Permanently deleted user

  • 13 juillet 2010 14:57

  Ahhh... thank you, Drew.
  
  But... you should be aware:
  
  From a Web design/usability perspective, the asterisk is used inconsistently throughout the support form process. Sometimes it's enforced, sometimes not. Sometimes one required field is good enough, but that fact isn't made clear. And there isn't even a footnote that one usually sees on a Web site to explain the asterisk (for example, * = required field).

  0

Cette publication n’accepte pas de commentaire.