Downloading 4.8.1 Problem

Hugh321

• 16 juin 2009 21:30

Hi,

I have been trying to upgrade my version of Capture One 4.8 to 4.8.1 following an update prompt from the software - wgenever I click on the download link in the downloads screen of the Phase One website I am just shown a blank page instead of being able to select the download server! I have tried using Firefox and Internet Explorer 8.

Have any others been aving similar problems - or does soemone know what I might be doing wrong.

Thanks

Hugh

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  Paul Steunebrink

  • 16 juin 2009 22:02

  Have you tried to go to the download page directly, not through the Capture One program...
  http://www.phaseone.com/Content/Downloads/CO4.aspx
  ... and download the newer version? (as a workaround)
  
  It could be your firewall playing ball with you.

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  Hugh321

  • 16 juin 2009 22:36

  Paul,
  
  Thanks for the reply and I have now tried that and still no joy, not sure what to try next 😕 may try and check my firewall settings but I downloaded some other (unrelated stuff) earlier no problem.
  
  Thanks
  
  Hugh

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  Paul Steunebrink

  • 17 juin 2009 05:50

  [quote="Hugh32" wrote:
  ...
  Thanks for the reply and I have now tried that and still no joy, not sure what to try next 😕 may try and check my firewall settings but I downloaded some other (unrelated stuff) earlier no problem.
  

  
  Hugh, I remember that XP SP2 and later have pop-ups blocked (yellow bar on top of the page should appear). You are not specific about what is stopping you, so just a guess.

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  Hugh321

  • 18 juin 2009 22:45

  Hi Paul,
  
  Well I seem to have fixed the problem now - I had reinstalled Windows a few weeks back and only had one day for activation - not sure if this was causing the problem or not but have been ale to download the update now 😊
  
  Thanks
  
  Hugh

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