Systemabstürze

Hi Jörg,
 
Thank you for reaching out to us and for your patience, we answer all users that contact us, but we are experiencing a high amount of tickets, so this is causing some delays. 
 
We are sending this mail recognizing that you have been waiting for a while. We are very sorry for keeping you waiting and will tend to your issue right away.

Could you please confirm that you are still experiencing the issue?
If that is the case, we would like to ask you for some additional steps and information that would help us solve your issue. 

- Update to the latest version of Capture One, as this version includes numerous bug fixes and improvements: You can download the latest version of Capture One here and view the release notes here.
 
- Test out other sessions and catalogs to see if your issue replicates across different documents.
Sometimes issues can be session/catalog specific.

Launch Capture One, hold down the Alt key, after initializing the application till the Recents window pop up.
This will prompt a window to appear on the screen, whereby you can choose to create a new database (Catalog or Session).
Save the new session/catalog to your internal hard disk and use test images located internally as well.
Check if this solves the issue (Capture One is not launched)
If it does, please try to verify the catalog or session that caused the application to crash:
How can I replace a corrupted/broken Session?
How can I recover a corrupt Catalog?

- When exactly does the crash take place? Are you using any particular tool?

- There may also be an issue with the OpenCL pipeline in Capture One, so try disabling Hardware Acceleration:

1. Go to Preferences > General tab
2. Scroll down to Hardware Acceleration
3. Set Display and Processing to Never
4. Restart Capture One
5. After restarting Capture One, see if you face the same issue.

 
In case of the crash at startup, open this guide and scroll the page down to "Disable Hardware Acceleration in Capture One in case of a crash at startup" part. Follow the instructions and check how it's going.
 
- Upload your log files for us to review what’s going on under the hood of Capture One. Details of how to send these over can be found here: How to retrieve Capture One logs?
 
Please use the following link to attach files to your support ticket:
https://captureone.sendsafely.eu/dropzone/support/150205/weltenbummlerjrgstko@kabelmail.de
 
Once again, thank you for your patience and understanding.

Seit Verwendung von Capture One Version 22 stürzt immer wieder der Computer ab.
Computer startet nach Absturz neu.

Bei Version Capture One 21 trat dieser Fehler nicht auf.
Windows Systemumgebung wurde nicht verändert.
Problem tritt nur bei Verwendung von Capture One 22 auf, bei alle anderen Computerprogramme kein Systemabsturz.

Mehrere Fehlerberichte wurden gesendet.

Erwarte schnellstmöglich Behebung diese Softwarefehlers von Capture One 22.