Unable to uninstall Capture One
I have the Capture One 22 license, I would like to install the last version of Capture One 22, which means that I have to first uninstall the version of C1 22 that I have on my laptop (installed in October 2022). I have de-activated my license and went to Programs/Apps on my computer, selected Capture One and clicked Uninstall, as always. It asks whether I want to allow the program to make changes on my computer, I say Yes, it is doing something for 1-2 seconds but in the end it does nothing - the program is NOT uninstalled. I have tried many times but Capture One is still there.
Does anyone know whether I can simply go to C:\Program Files\Capture One\Capture One 22 and delete all folders that are there, and then download and install the new version?? I know this is not the right way but I just don't know how to do it if I cannot uninstall the program in any way, neither from Control Panel --> Programs/Apps, nor if I try to go directly to C:\Program Files\Capture One\Capture One 22 and click on the unins000 file.
I even tried to temporarily switch off my antivirus program but nothing helps.
(Gosh this software is just bugs, bugs, bugs, more bugs, new bugs and again bugs. I cannot even count how much time I spent trying to solve bugs during the 2 years of using C1. The trouble is that if I write directly to them, they will take 3 weeks to answer as always, and I cannot take 3 weeks of vacation...)
Thank you.
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(The software is NOT running when I'm trying to uninstall it, today i haven't opened C1 yet.)
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Why do you want to uninstall the previous version 22, before you install the updated one? I never do, and I have been using Capture One since version 4.1. It can just install it over the top.
Ian
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Hi,
because I was told in the past that with C1 you cannot just update the SW like you do with any other SW, with either automatic updates or by clicking some Update button, but you have to download the whole software and delete the previous version before that.
Do you deactivate your license before updating, i.e. before installing the new version over the top? (I'm asking because I never found another way of updating than downloading the whole SW, which normally requires inserting your license key, and I don't want my license key to be used twice...)
Still, I should be able to uninstall the software from my PC, for whatever reason, right? :)
Thanks.
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Hi, I've now downloaded C1 22 version 15.4.2. and installed it on top of 15.4.0.16.
I will solve the problem of not being able to uninstall C1 later, if it persists. :)
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You are partly right. There are no automatic updates, and you do download the whole package again. But despite it sometimes being recommended to uninstall first, it generally works perfectly well to just install the update over the top of the existing installation. No deactivation of the licence is then needed - in my experience it just works!
If you are installing on the same computer, you are not using up activations. The three (or however many your licence specifies) just means that you can only have three active installations at once. You are not using up a lifetime supply of activations, and as you seem to realise you can deactivate a computer if you want to free up an activation to use elsewhere.
I agree that you should be able to uninstall it from your PC if you want. I used to use Capture One on Windows a long time ago, but I have been on Macs for the last 10 years or so. I am aware that sometimes Windows users seem to find more obstacles in this kind of thing, but the inner workings of that are now a bit of a mystery to me!
Ian
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Hi, I've now downloaded C1 22 version 15.4.2. and installed it on top of 15.4.0.16.
I hope that works OK for you. No reason why it shouldn't, I think.
Ian
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OK, thanks for taking the time to answer. :)
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Just to back up/confirm Ian's response, using Windows I have never uninstalled C1, just simply updated to the current version and never had any problems.
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