How to request a refund? – Capture One

QUESTION

How do I request a refund for a product I purchased?

ANSWER

Refund policy

Capture One software. A full refund for the purchased Capture One software license is possible if the license has not been activated with a license key. If the license has been activated, a refund is not offered.

Styles. You can request a refund for Styles only before the product is delivered. A delivery is considered as completed when the purchase is made and appears in your profile account on captureone.com. For more information, please visit www.captureone.com/legal.

Please, make sure to read our refund policy before contacting us.

Requesting a refund

If you have a contact email or link within your order confirmation email message, please use that to contact the product provider directly. If you need additional help with refunds, please contact ordersupport@captureone.zendesk.com

Please, be aware, that if your product has been purchased not through our website https://www.captureone.com/en/store but through the reseller, you will need to contact the reseller for further assistance.

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