How to report a bug

First of all, thank you for taking the time to report an issue or any abnormal behavior you are experiencing in Capture One.

We understand how frustrating it can be to experience even the smallest of bugs, and we appreciate the effort involved in making us aware of anything you may find while using Capture One.

How do I report a bug?

You can report a bug by going to our dedicated bug report form.

Please be aware that in order to properly receive and handle bug reports, we will need all of the information requested.

This includes log files, screen recordings, screenshots and copies of your system information.

Gathering this information can take time (around 10-15 minutes), but this also means that we are provided with everything we need in order to begin working on a fix for your reported issue.

There should be very little need for us to request anything else from you and we can begin on reproducing your reported bug, with the view to implementing a fix in a future release, as soon as we receive the report correctly.

What happens after that?

Your report is handled and verified by a tech support agent, which is then forwarded on to our QA/Test team with all of the supplied information. If we are able to reproduce the behavior, we will begin working on a fix.

If we are unable to reproduce the bug, or are having trouble verifying the issue, you may receive a response from our Support team requesting more information. 

When will my bug be fixed?

We cannot put a timeline on bug fixes.

Development plans change, as do priorities – we do not want to promise a specific date and not be able to stick to that promise.

We can however, let you know closer to the time of release if your reported bug is fixed. You will receive this notification in a response to your original report via email.