16.2.5 to 16.3 install experience

Petr Vones

• 2023年10月26日 06:32
• 編集済み

Could you please add an option to the installer to remove the old 16.2.5 version when the 16.3 is installed? I already upgraded to the Pro subscription and used the new key for the 16.2.5. I expected the upgrade to 16.3 will work as usual, to replace the old version, but both versions are installed side by side. This is misleading and has no use.

Moreover the actual workspace from 16.2.5 isn't set by default in 16.3.

The activation is also confusing. First I activated the 16.3. When I realized there are both versions installed I deactivated the 16.2.5 before uninstalling, but it has deactivated the 16.3 too.

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  Jeff Gottloeb

  • 2023年10月25日 22:38

  Agree.

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  Permanently deleted user

  • 2023年10月26日 09:33
  • 編集済み

  I am a new member of this community but have used capture 1 for almost 3 years. I have also tried to install 16.3 this morning but each time I have tried, the system provides a trial version and not the live version. Any idea how this can happen?

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  Jeff Gottloeb

  • 2023年10月26日 17:38

  Steven Slater:  Are you logging in to your captureone.com account and downloading it from the link on that page?

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  Permanently deleted user

  • 2023年10月28日 10:11

  Jeff

  Thank you for your response. In fact, I went back to square 1 of the upgrade process and managed to avoid the problem I had earlier on (which could well have been down to a mistake by me). The upgrade is now installed. All I have to do is learn how to use it!!

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