Inform users about upcoming known compatibility conflicts with their older licenses. An informed user is a much more loyal customer

I recently had a frustrating experience with capture one that could have been easily avoided, and would have preserved a much better feeling towards the software.  The problem was that capture one suddenly stopped seeing any of my cameras.  After hours of troubleshooting and misinformation about how to fix the problem, I installed the trial where the cameras worked fine, and I went to support to eventually learn that my older version of capture one was no longer compatible with Sonoma. Actually more frustrating, is that it is supported in the beta version of Sonoma, so it sort of looks like its supported, but no release versions.  Which makes it seem like compatability has been voluntarily switched off. That fact alone is not that frustrating, I've had over 3 years with the software.  The fact that I was pointed to some technical spec page by support after hours of troubleshooting is the very frustrating part.    I should have learned of the problem before it even rose.  It should not be my responsibility to check compatibility with each software I use before updating my OS.

Solution:

When a new OS launches, and it is known that there will be a compatibility conflict or even a potential conflic for a group of users who have not upgraded to a compatible version, send an email to those users who have not upgraded stating that the software's compatibility will expire in the most current or future OS updates.  Inform users that they may want to consider upgrading Capture one with whatever discounts are offered, or abstaining from the OS update if they wan't to preserve functionality.  If you can put this message directly into the software as an alert that persistently pops up on opening, that would be good too.  Most software today is very good an informing user's about when their apps are going to break.  I suggest Capture One to get on that trend.  This type of communication absence strongly made me wish there was an good alternative.    But I never would have felt that if I'd been warned in advance  just as adobe, or google, or apple would.