How to contact Capture One Support
It seems that many people are likely to need the assistance of the Capture One Support Team every week but no one seems to know you to make that contact for the first time.
Quite why there is no sticky post in a prominent place in the forum that offers such guidance is a puzzle but I think it is worth pointing out that there is a direct link for "Capture One Support" in the drop down Help menu. I takes you directly to the available resources you may need.
The second option is to type "capture one support" into Google (or presumably any favourite browser) which offers the same location as the second entry on the list after the Capture One advert.
I just thought this was worth mentioning to save people lost time.
Might be worth making this (or an official alternative post) a sticky somewhere that it will not slide out of view?
Grant
Quite why there is no sticky post in a prominent place in the forum that offers such guidance is a puzzle but I think it is worth pointing out that there is a direct link for "Capture One Support" in the drop down Help menu. I takes you directly to the available resources you may need.
The second option is to type "capture one support" into Google (or presumably any favourite browser) which offers the same location as the second entry on the list after the Capture One advert.
I just thought this was worth mentioning to save people lost time.
Might be worth making this (or an official alternative post) a sticky somewhere that it will not slide out of view?
Grant
0
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SFA wrote:
It seems that many people are likely to need the assistance of the Capture One Support Team every week but no one seems to know you to make that contact for the first time.
Quite why there is no sticky post in a prominent place in the forum that offers such guidance is a puzzle but I think it is worth pointing out that there is a direct link for "Capture One Support" in the drop down Help menu. I takes you directly to the available resources you may need.
The second option is to type "capture one support" into Google (or presumably any favourite browser) which offers the same location as the second entry on the list after the Capture One advert.
I just thought this was worth mentioning to save people lost time.
Might be worth making this (or an official alternative post) a sticky somewhere that it will not slide out of view?
Grant
I agree. I keep thinking of suggesting a sticky post or something similar, but never getting round to it. Perhaps a post from Phase One in the Announcements and FAQs forum would be the way to go.
Ian0
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