Session error

Damian Pietrek

• 2020年02月01日 21:27

My session is currupt, but it is not possible to create a new session, that is very strange.
Tried the follow link, but the creation of a new session failed. I can´t not create new sessions or catalogues at all.

https://support.captureone.com/hc/en-us/articles/360002418977-How-to-replace-a-corrupted-broken-session-

What is the reason?
Best regards
Damian

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  Paul Steunebrink

  • 2020年02月02日 16:20

  Can you start Capture One with the Shift-key pressed so that no session or catalog is opened? If so, can you create a new session at that point?
  
  And if not, do you get any error message?

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  Damian Pietrek

  • 2020年02月03日 19:38

  Paul_Steunebrink wrote:
  Can you start Capture One with the Shift-key pressed so that no session or catalog is opened?
  No, it is not possible, Capture One always starts with the existing session. But I found a workaround: If I rename the old session, I will get the screen to create a new session.
  If so, can you create a new session at that point? No, I always get an error.
  
  
  And if not, do you get any error message? Error Massage: Document couldn´t be created.
  

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  Paul Steunebrink

  • 2020年02月04日 10:45

  Okay, troubleshooting by trial and error.
  
  First, you are attempting to create a session in a folder you have sufficient access permissions, like the internal Pictures folder. Also, there is sufficient free space (a new session hardly takes space).
  
  It could help to either delete the preference file, that you can find here:
  C:\Users\[user_name]\AppData\Local\Phase_One\CaptureOne.exe_StrongName_...\[build_number\user.config
  
  Another option is to log in to another user on your computer (create a user if you do not have another) and start Capture One and create a session. If this works, there might be something wrong with your user profile.

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  Damian Pietrek

  • 2020年02月04日 20:50

  Thank you for you magic word "permission"...I found the solution in one minute.
  Issue was related to Windows 10 Pro "Ransomware Protection" --> Caputure One 20 was not on the white list 😂
  Should be included in the FAQ, that users should check whether "Ransomware Protection" is active and if so, if the permission is given.
  BR
  Damian

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  Paul Steunebrink

  • 2020年02月06日 19:37

  Thank you for the feedback. I would never have figured this out myself. I have been playing with it now and was able to reproduce your issue.
  
  Note that you can leave the ransomware protection enabled, but remove the pictures folder or whatever folder you use for Capture One, from the Protected Folders list.

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