I think I got screwed on the 20 upgrade

Dean Fuller

• 2019年12月04日 20:55

I have the Annual Subscription, which means I can always upgrade to the latest version. But for some reason I was marketed and allowed to buy the 20 pre-order, which now that 20 is out, does not allow me to upgrade to 20?

No, the code I was sent for 20 does not work in the purchase upgrade section . . . .

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  Paul Steunebrink

  • 2019年12月05日 10:42

  I seems not to be a license key, but a coupon code, that you use to 'purchase' the license without paying.
  
  See the many posts elsewhere on this forum.

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  SFA

  • 2019年12月05日 11:21

  You may find some answers to your questions here.
  
  https://support.captureone.com/hc/en-us/articles/360003088138-Capture-One-20-FAQ
  
  
  If not use the "Submit a request" link at the top right of the screen to ask Phase about the situation.
  
  This being a User to User forum few if any people posting are likely to be able to answer your question.
  
  HTH.
  
  Grant

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