⚠️ Please note that this topic or post has been archived. The information contained here may no longer be accurate or up-to-date. ⚠️

Can't sign in using Firefox or Brave

Thomas Kyhn Rovsing Hjørnet

I'm unable to sign in using Firefox and Brave.

With Firefox I get this message:

(Following the link doesn't solve the issue.)

With Brave I end up here:

With Safari it works.

10件のコメント

Jesper Rosenkrantz

2020年02月12日 10:32
Hi,

Can you tell me more about your configuration?

This is Zendesk's list of supported browsers:
Google Chrome: latest two versions

Mozilla Firefox: latest two versions

Apple Safari: latest two versions

Microsoft Edge: latest two versions
And Browser configuration:

JavaScript must be enabled

Cookies must be enabled

Local storage must be enabled

TLS v1.2 or above
0
Thomas Kyhn Rovsing Hjørnet

2020年02月12日 10:39
Firefox 73.0 and Brave 1.3.115.

Cookies, javascript and local storage enabled. I have no issues on any other sites with these two browsers.

(macOS 10.15.3)
0
Jesper Rosenkrantz

2020年02月12日 10:41
Okay, I will try to replicate. Are you on a Mac?
0
Thomas Kyhn Rovsing Hjørnet

2020年02月12日 10:42
Yes.
0
Jesper Rosenkrantz

2020年02月12日 10:48
I just signed in with no issue with Firefox 73 on Mac OSX 10.15.3.

Let's see if there are others that experience the same thing as you.

I assume that you can use Safari until there is a solution?
0
Thomas Kyhn Rovsing Hjørnet

2020年02月12日 10:49
Sure.
0
Thomas Kyhn Rovsing Hjørnet

2020年02月12日 14:09
Got it working now. It turned out extensions were causing the issue.
0
Jesper Rosenkrantz

2020年02月12日 14:46
Good to hear!
0
Thomas Kyhn Rovsing Hjørnet

2020年02月13日 08:34
In the old forum, people are writing that they're unable to log in here – see the last posts.
0
Thomas Kyhn Rovsing Hjørnet

2020年02月17日 10:15
Here as well.
0

投稿コメントは受け付けていません。