Fujifilm Pro/Express missing lens profiles

im140.6

• 2020年02月12日 16:00

I was using Capture One 20 Fujifilm Express and noticed it was missing lens profiles. I emailed support and they confirmed it's a known issue for C1 20 Fujifilm Express running on Windows OS.

I decided to try the full (trial) version, same issue - no lens profiles! I reached out to support again and they assured me it's a known issue on the Express, not the full version. I sent them the screen capture of the full trial version, no lens profiles. No reply.

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  Paul Steunebrink

  • 2020年02月13日 08:32

  Maybe the issue is inherited in the full versions from the Express version you ran earlier. Close CO20, go to:

  C:\Users\[user_name]\AppData\Local\Phase_One\CaptureOne.exe_StrongName_...\13.0.2.13

  and delete the user.config file. Next, start CO20 again. Hope this helps.

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  im140.6

  • 2020年02月13日 14:39

  Thank you, Paul. That was the answer. CO20 Fujifilm Full (trial) now has lens profiles available.

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  Mr12

  • 2020年02月21日 12:00

  When are they gonna resolve this problem in the express version? Strangely, its only in the windows version.

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  im140.6

  • 2020年02月21日 15:49

  When are they gonna resolve this problem in the express version? Strangely, its only in the windows version.

   

  Since it's "free" I guess they don't see the rush to fix it. Just my .02

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  Mr12

  • 2020年03月03日 18:28

  Yes its because its free, because in 20.0.3 its still the same problem, i think they are sleeping.

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