CRASHING EVERY TIME

David Roemer

• 2010年03月01日 18:57

I recently downloaded 5.1 version for Mac 0S 10.5.8

It is crashing every single time I try to open it, within 5 seconds after I open it

Please advise

I downloaded the software again, restarted the computer, went through disk repair with my tech, still no resolve

0

• 

  Drew Altdo

  • 2010年03月01日 19:40

  Create a support case, we can help you find the issue.

  0
• 

  David Roemer

  • 2010年03月02日 18:45

  Ok I did.. But I didnt get a support case # for some reason....
  
  I guess there is no phone support right?

  0
• 

  Drew Altdo

  • 2010年03月02日 19:56

  There is a number, if you own a digital back you have it. If you just own the software then a support case is the only available channel.

  0
• 

  Permanently deleted user

  • 2010年03月05日 18:00

  Try trashing the preferences from your user>library>preferences They are labeled com.phaseone... I think there should be three and restart the software. I'm not sure if you have to trash all three but I do.
  
  com.phaseone.application.captureonedslr.plist
  com.phaseone.captureone.LSSharedFileList.plist
  com.phaseone.captureone.plist (this one for sure)
  
  This has worked for me

  0
• 

  Drew Altdo

  • 2010年03月05日 18:47

  If you need the specifics of the above suggestion, they're in step #5 of this link:
  http://xchange.phaseone.com/content/sup ... nguageid=1

  0
• 

  Peter Carsten

  • 2010年03月06日 11:10

  I do have the same issue since I installed 5.1 on a 64 Bit Windows 7 system, which does run stable for other applications since 3 month.
  Tried already to delete all user settings and also the Capture One folders in the Raw data folder.
  The crash does appear after seconds or sometimes after minutes after startinmg the software.
  It is not linked to any user action.
  I tried to create a support case, but this does not sem to be possible if you do have the software only.
  
  I can go back to version 5.02, which does run properly for me.

  0
• 

  Paul Steunebrink

  • 2010年03月06日 11:58

  [quote="pcarsten" wrote:
  I do have the same issue since I installed 5.1 on a 64 Bit Windows 7 system, which does run stable for other applications since 3 month.
  Tried already to delete all user settings and also the Capture One folders in the Raw data folder.
  The crash does appear after seconds or sometimes after minutes after startinmg the software.
  It is not linked to any user action.
  I tried to create a support case, but this does not sem to be possible if you do have the software only.
  
  I can go back to version 5.02, which does run properly for me.

  
  You better post in the Windows forum (and look for solutions) because solutions are often specific to the operating system (removing the preferences for example is different but often helping in both Win & Mac). Regarding your support case, skip the Phase One product registration entry (first line) and create a case.

  0

投稿コメントは受け付けていません。