Support Cases System Broken

NN8882012

• 2016年12月08日 09:49

Hi PhaseOne Customer Support!

I cannot answer to or create any support case, because only error messages are shown:

"Form Error
Sorry there was a problem sending your form submission.
The security challenge (anti-spam) field was entered incorrectly.
Please go back and try again."

I tried with different browsers (Chrome; Safari; Firefox; no plugins) and different computers. Your support case framework seems to be broken!

Sorry for posting this here, but this seems the only contact possibility ...

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  HansB

  • 2016年12月08日 10:13

  Just another user here...
  
  This has come up before. Search the forum for 'The security challenge (anti-spam) field was entered incorrectly' or parts of it.
  
  So try filing a case without using '<' and '>' and zip your logs and text files.
  
  
  Regards,
  Hans

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  Justin Katz

  • 2016年12月08日 13:44

  We are looking into this and should have it back up and running soon. Please be patient.

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  Eric Nepean

  • 2016年12月08日 15:49

  I entered a support request two days ago but there is no acknowledgement message yet. I wonder if it has been missed.

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