Subscription Problems

Dennis Mebrouki

• 2019年08月14日 12:43

Hey there,

I started capture one pro as a one-year plan back in 2015.
this august, I didnt want a renewal so capture one got deactivated on my macbook.

changed my mind - so I went for a renewal... which was a pain to actually see through all the details to get capture back running on my mac...

I redownloaded capture like 10 times... always saying that capture was deactivated and i should follow the insturctions online to get in running again... which was weird, cause normally (when u open cature on your computer for the first time) it leaves u with option for testing, buying and activate it... didnt happen with me tho... only got that "deactivated" popup.

so I went online and bought software capture one pro license and got a mail with my code... still - that bloody software wouldnt open properly without telling me to go online and purchase - which i had done already!

nevertheless... I dont know what i did - but after deleting and redownloading that software (this last attempt- i downloaded free 30 days version) it finally opened so i could choose "activate" and dialed my code.
capture was running again.

NOW THIS - everytime I open capture on my macbook it **** asks me to enter my code and account data again.. tbh this sucks. im sure somethings wrong here... online i can see everytime ive activated that license on my computre..

I just wanna have it running and stay activated - is there anything im doing wrong or missed out a step?


FUN FACT // Im somehow listed with 2 accounts :/ one account is the one that went with my old plan and order history back in AUG2015-AUG2019 (it says no license available)
and the other account runs with that code that i purchased a few days ago that wont let me stay activated....

ive tried to manage my account 3 times already - im entering my mailing address to get instruction but no mail is coming through...

i hate this so bad.



is there any advice u guys could give me?

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  Ian Wilson

  Moderator

  • 2019年08月14日 12:59

  

  Have you tried asking Support for help? (We're all just fellow users here.)
  
  Ian

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  sweidman

  • 2019年09月03日 06:20

  Good luck with trying to reach support. You get into a endless loop.
  Opinion so far Capture One's support is worthless if you can't access it.

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  Permanently deleted user

  • 2019年09月03日 08:37

  [quote="NNN636981788127753600" wrote:
  Good luck with trying to reach support. You get into a endless loop.
  Opinion so far Capture One's support is worthless if you can't access it.

  
  
  ❓ Anytime I have contacted support, I got an answer within a day or two, and a very good help from them.
  Did you address your request at the relevant entry point ?
  https://www.phaseone.com/SupportMain
  
  Robert

  0

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