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Can't Download or Upgrade to 6.x

Simon Gentry
got the email i've been waiting for... new version to upgrade to. from my latest version of capture one, 5.2.1 i click on the new version to download and it opens my browser to an error page with all sorts of nonsense.

instead i tried the phase one website, add the upgrade to my cart... tells me log in, redirects me to the same error page.

in addition to this silly waste of time trying to upgrade while the site won't let me in to do so... i keep getting a reminder in program during edit sessions to upgrade my 5.2.1 to 5.2.1 !!!

is it just me or is there some sort of cache issue with 5.2.1 - and why can't i log in? and why can't i upgrade my software?

i believe for current users a direct link should be sent via email rather than having to deal with what seems like a weak website that crashes at the drop of a hat... or in this case if i look at it strangely! 😉

any help would be greatly appreciated. cheers, simon
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  • Simon Gentry
    and this is nonsense that comes up when trying to login or purchase the upgrade via the phase one website or by clicking on the new version to download from with in the capture one program itself.

    Server Error in '/' Application.

    Runtime Error

    Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine.

    Details: To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "Off".


    <!-- Web.Config Configuration File -->

    <configuration>
    <system.web>
    <customErrors mode="Off"/>
    </system.web>
    </configuration>

    Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's <customErrors> configuration tag to point to a custom error page URL.


    <!-- Web.Config Configuration File -->

    <configuration>
    <system.web>
    <customErrors mode="RemoteOnly" defaultRedirect="mycustompage.htm"/>
    </system.web>
    </configuration>
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  • Paul Steunebrink
    This is the (in)famous 'delete your cookies today' error.
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  • Simon Gentry
    hiya paul!

    just found out that in safari at least on my mac - the cookies deletion had no effect. however, i fired up phase one webs ite in firefox and BOOM - no issues what so ever!

    Phase One - is there an issue that you know of with the browser of choice, SAFARI, on the mac and your web site?

    cheers,
    simon
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  • Paul Steunebrink
    Safari runs fine here against Phase One site, but it seems some people who are on safari have difficulties... 😉
    In other words: fairly random.
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  • Photomonk
    Was able to do the purchase and download through Safari here. When I encounter an issue with cookies in Safari, I generally not only delete and shut down the program, but also do a cold shut down for about 30 seconds. In most instances that clears the issue up. It seems to be a Safari quirk at times. 🙄
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  • adam browning-hill
    Well this seems to have been going on for awhile now. I want to upgrade my Capture One Pro but keeps coming back to this infamous error page.

    please help

    Kind Regards

    Adam
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  • Paul Steunebrink
    Safari has the option to do a RESET. You get a list you can check items. With the exception of the top sites list, I strongly suggest to reset all other items. Safari needs it. A lot.
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  • adam browning-hill
    I have never had any problems with Safari. I have tried it with Firefox as well and getting the same problem. I just want to upgrade to Capture One Pro 6 and hopefully that will solve my ongoing Tethering problems with my Phase One back and of course the new features look good as well. 😄
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  • Drew Altdo
    [quote="adambh" wrote:
    I have never had any problems with Safari. I have tried it with Firefox as well and getting the same problem. I just want to upgrade to Capture One Pro 6 and hopefully that will solve my ongoing Tethering problems with my Phase One back and of course the new features look good as well. 😄


    If you've reset your web-browser and deleted cookies, yet still get the error there is something more to the issue on your end I'm afraid. The site is working correctly and with the release of Capture One 6 the cookie issue was corrected (or so it would seem).
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  • adam browning-hill
    Thanks Drew for your reply

    I have restarted deleted cache and reset Safari. I finally got through. Now the problem is I have clicked on the upgrade version for from pro 5 to Pro 6 and I can't checkout, it keeps taking me back within a couple of pages to the same page.
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  • adam browning-hill
    PLease help

    I just want to upgrade to the new software Pro 6. It keeps taking me around in circles It won't allow me to checkout, I have a shoot in a couple of days that I want to use it in.

    PLs get back to me

    Thanks

    Adam
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  • Drew Altdo
    [quote="adambh" wrote:
    PLease help... It keeps taking me around in circles It won't allow me to checkout, I have a shoot in a couple of days that I want to use it in.


    Create a support case and use the Trial in the meantime. I'm willing to bet you have some security setting on your Browser that does not allow you access of the HTTPS site location.
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  • Jess
    All,

    I've been having trouble trying to upgrade through the PO webstore, I kept getting Payment Declined errors, even though my bank wasn't declining it or even getting a request for payment.

    I solved it today, it appears that the store does not like VISA debit cards, but VISA credit cards work fine.
    Hope this helps someone else!

    I've updated my support case with the same info.

    Regards
    Jess
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  • Martin Lochmann
    The online store only accepts VISA Credit, not VISA Debit? Seriously?
    Almost a year after the last post, and this is why I have been pulling my hair out, calling my bank, emailing DIBS and Phase One(with no reply by the way, cheers guys)?

    Please help. All I want to do is give you money for your product.
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  • Paul Steunebrink
    [quote="NNN634561779521844045" wrote:
    The online store only accepts VISA Credit, not VISA Debit? Seriously?
    Almost a year after the last post, and this is why I have been pulling my hair out, calling my bank, emailing DIBS and Phase One(with no reply by the way, cheers guys)?

    Please help. All I want to do is give you money for your product.

    Contact Phase One support through a support case, not email. Or ask a friend to do the purchase on his/her card.
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  • Martin Lochmann
    I forgot to mention I've tried a support case as well, but nobody got back to me.

    This is almost enough to go back to Adobe, honestly. Great product, horrible service.
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  • Drew Altdo
    Hey Marty,
    It seems you sent your support case in over the Holiday Weekend in the US (Thanksgiving).
    The guys in the Danish office got back to you first thing this morning.
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