C1 3.6.1 crashes instantly on Mac Powerbook G4 (only)

StephenFrink

• 2005年01月29日 15:01

Trying to use C1 3.6.1 on a variety of the machines in my studio. On my PC laptop it loads and functions fine. On my Mac G5 desktop, no problem either. Yet, when I try to launch it on my brand new (no previous C1 iterations installed) Mac G4 laptop with OS 10.3.5, it crashes every time about 10 seconds after it comes up on screen. Message is \"The application C1 Pro has unexpectedly quit. The system and other applications have not been affected. Would you like to submit a bug report to Apple?\"

Any ideas what is so very special about this software and this computer that prevents software from launching?

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  jeff21

  • 2005年02月01日 14:57

  I am having the same problem... I am running late on a very Big job!

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  Lex12

  • 2005年02月02日 20:14

  I have no problems with my G4 laptop with OS 10.3.6, 1.5 Ghz and 1GB ram.

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  Gib11

  • 2005年02月02日 22:12

  I could not get 3.6.1 to open preferences (therefore work) on my Powerbook G4 OS 10.3.7.

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  arekdreyer

  • 2005年02月03日 04:07

  In Mac OS X version 10.3 the /Applications/Utilities/Console application is a great troubleshooting tool. Open this application, click on the \"Logs\" icon, and you'll toggle the log browser. See if there is anything in system.log or ~/Library/Logs/CrashReporter that might relate to your issue. Don't expect to understand everything in the log...

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  Gib11

  • 2005年02月03日 12:47

  This is a sample of what i get from crashreporter. I have no idea what it means.
  Thanks for your help
  
  Command: Capture One
  Path: /Applications/Capture One/Capture One
  Version: ??? (???)
  PID: 289
  Thread: 0
  
  Exception: EXC_BAD_ACCESS (0x0001)
  Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000004
  
  Thread 0 Crashed:
  0 dk.phaseone.plugin.CaptureOne 0x051dac48 _ZN26CIOFireWireDeviceInterface12WriteQuadletEPK15FWAddressStructmhm + 0x20
  1 dk.phaseone.plugin.CaptureOne 0x051d631c _ZN23CCaptureOneCameraPlugIn14WriteCameraCSREP26P1FWXCameraCSRParamsStruct + 0x108
  2 dk.phaseone.plugin.CaptureOne 0x051d933c _ZN20IPhaseOneFWDevPlugIn9DoCommandEP17P1FWXParamsStruct + 0x2f8
  3 ...framework.PhaseOneIEEE1394X 0x006e03d4 P1FWXSetErrorSignal + 0x68
  4 Phase One IEEE1394 Lib 0x000bdc70 0xbc000 + 0x1c70
  5 Capture One 0x004966f4 0x405000 + 0x916f4
  6 Capture One 0x00519c34 0x405000 + 0x114c34
  7 Capture One 0x004e5948 0x405000 + 0xe0948
  8 Capture One 0x004d06b8 0x405000 + 0xcb6b8
  9 Capture One 0x004a38b0 0x405000 + 0x9e8b0
  10 Capture One 0x004afa78 0x405000 + 0xaaa78
  11 Capture One 0x004a867c 0x405000 + 0xa367c
  12 Capture One 0x004a8534 0x405000 + 0xa3534
  13 Capture One 0x004af954 0x405000 + 0xaa954
  14 Capture One 0x004a824c 0x405000 + 0xa324c
  15 Capture One 0x004a7cfc 0x405000 + 0xa2cfc
  16 Capture One 0x0041760c 0x405000 + 0x1260c
  17 Capture One 0x00416c80 0x405000 + 0x11c80
  18 Capture One 0x00416b08 0x405000 + 0x11b08
  19 Capture One 0x00416498 0x405000 + 0x11498
  20 Capture One 0x0040e3f8 0x405000 + 0x93f8
  21 Capture One 0x0057c87c 0x405000 + 0x17787c
  22 Capture One 0x0040d9b4 0x405000 + 0x89b4
  
  Thread 1:
  0 libSystem.B.dylib 0x900074c8 mach_msg_trap + 0x8
  1 libSystem.B.dylib 0x90007018 mach_msg + 0x38
  2 ...ple.CoreServices.CarbonCore 0x902933c4 SwitchContexts + 0x60
  3 ...ple.CoreServices.CarbonCore 0x90288bec YieldToThread + 0x104
  4 ...ple.CoreServices.CarbonCore 0x90295fd0 SetThreadState + 0xc0
  5 ...ple.CoreServices.CarbonCore 0x902d167c SetThreadStateEndCritical + 0x90
  6 Capture One 0x004ab5d8 0x405000 + 0xa65d8
  7 Capture One 0x004a9e84 0x405000 + 0xa4e84
  8 Capture One 0x004a9d80 0x405000 + 0xa4d80
  9 Capture One 0x004aa4fc 0x405000 + 0xa54fc
  10 Capture One 0x004ab944 0x405000 + 0xa6944
  11 ...ple.CoreServices.CarbonCore 0x902dc1e0 InvokeThreadEntryUPP + 0x18
  12 ...ple.CoreServices.CarbonCore 0x902a6fc0 CooperativeThread + 0xdc
  13 libSystem.B.dylib 0x900246e8 _pthread_body + 0x28

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  FlemmingHandberg

  • 2005年02月03日 18:56

  Hi
  
  It seems that you have a camera connected to your Mac - by any chance a Canon camera?
  
  If yes - that's the reason 😭

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  Gib11

  • 2005年02月03日 20:15

  Actually it's a H10-11mp back on a 503cx Hassie

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  FlemmingHandberg

  • 2005年02月04日 07:49

  ahaaaa..... Then i will suggest that you call your dealer and let him look at your crash log.

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  lschad

  • 2005年02月07日 18:59

  I had a few clients this past week complain of this same issue. What they had were some corrupt jobs in the process que from a previous version of CaptureOne Pro. I think it was 3.5x. They trashed the prefs from the previous version and everything began to work again.
  Try that and let us know if it worked.
  
  Best regards,
  
  Lance Schad
  SSI-Digital
  www.ssi-digital.com
  Authorized PhaseOne Dealer

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  FlemmingHandberg

  • 2005年02月08日 08:19

  Hi
  
  For you that have these problems, please first try to delete the preference and cache files:
  
  

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