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Bugs in dual monitor mode

Jerry C
NB: Before upgrading, note your previous version of COP will be deactivated on the computer you upgrade to COP 12. You cannot go back. Entering the old registration/activation key will not work. If you have COP 11 on another computer, it will still work.

Bugs:

1) The fit tool is grayed out/nonfunctional in the viewer window regardless of how you display it. The fit tool does work in the browser, but this is not allow you to zoom in and out on the viewer when using a dual monitor setup.

2) The undo and redo buttons on the viewer window appear in grayed out form even after making changes to a variant. The work properly in the browser window.

3) Not really a bug, but a change. The crop tool changes so that you can start cropping anywhere in the image only if you hold down the shift key. Otherwise, it only moves the cropped area. I found one image in which the crop tool acted normally (no need for holding down shift to move the crop tool to crop a specific area).

4) In the viewer, you can select any crop (unconstrained, original, output, or a specific crop, but the selection highlighted will be "unconstrained," even though the last selected crop mode is still active. The crop tool in the browser acts normally.

I am sending this to support in case, I just have a problem unique to my setup. I am running COP 12 on:
iMac Pro with 64GB RAM. Its display is used for the large viewer and an external Sony monitor that I use for the browser. The above bugs happen in the COP defaults in the same manner as they do in my custom workspaces.
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  • SFA
    I need to re-read your other points but point 3 sounds exactly like previous functionality.

    If you address an image where no crop already exists you can create a crop.

    If a crop already exists - a crop created by any source including lens correction (for example) you can adjust that crop by picking, e.g., a corner of the crop and dragging. Or you can abandon that crop and create a new one using the Shift key.

    So far as I know there have been no changes made to the crop tool for V12.

    What do you mean by "The Crop tool in the Browser"?

    There is only a crop tool and it is not Browser related.

    When you mention Browser and Viewer Window - what exactly to you mean by each - especially "Viewer Window". The regular viewer or the stand alone View screen with the minimal set of functions in its toolbar?

    If you have a new activation key for V12 (and assuming the same approach as taken previously for earlier versions) it should also work for earlier versions.

    Lets see what the Support Team come up with to answer your questions.


    Grant
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  • Jerry C
    I am using the large viewer on my iMac Pro screen and the browser on my Sony monitor. I have all of my editing tolls on the viewer and use the browser to navigate and view the thumbnails. All of my comments refer to that workspace setup. Zoom in the browser just changes the size of the thumbnails, and as you point out is not relevant to the zoom tool in the viewer, which changes the size of the image in the viewer. I was unclear about this. Oddly, after I toggled the scroll wheel to control zoom, the viewer zoom slider became enabled, but the + and - functions are still grayed out.

    The crop tool cursor issue refers only to how you display the crop cursor versus the move crop cursor. You are correct about modifying an existing cropped or lens-corrected image, however in an uncorrected image the cursor for cropping should appear as a plain plus-sign-looking cursor and should allow you to move to any place in the image and click and drag to set the crop. Usually, but not always on my setup, selecting the crop tool on a previously unadjusted image displays the move cropped area cursor (this looks like a plus sign with little arrowheads on each end of the plus sign. This can be changed to the crop cursor by holding down the shift key.

    My observation about the crop mode on a separate viewer workspace (dual monitors with small browser and large viewer) refers to what you see when you select the cursor mode in the tool bar at the top of the window. The tool in the sidebar works correctly, but having the crop mode there does not change the selected crop mode in the tool dropdown in the tool above the window of the viewer. If you have the tool in the toolbar at the top of the browser, it shows the correct selection.

    Thanks for the tip about reactivating. I did not expect upgrading to deactivate COP 11. I tried reactivating version 11 with its original key. I was able to reactivate it with the key for version 12. So, does this mean you need to use the key to the most recently purchased version to activate a previous version?
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  • SFA
    [quote="NN635680879799322049UL" wrote:
    I am using the large viewer on my iMac Pro screen and the browser on my Sony monitor. I have all of my editing tolls on the viewer and use the browser to navigate and view the thumbnails. All of my comments refer to that workspace setup. Zoom in the browser just changes the size of the thumbnails, and as you point out is not relevant to the zoom tool in the viewer, which changes the size of the image in the viewer. I was unclear about this. Oddly, after I toggled the scroll wheel to control zoom, the viewer zoom slider became enabled, but the + and - functions are still grayed out.


    Understood.

    I am using Windows and currently only a single screen in use but in effect the 'full screen' viewer should function as if it was another screen. It does when I have a second screen plugged in although I have not tried that for V12 yet. I don't have any problems with the scroll bar or the +/- symbols on my set up using whichever window has focus. Also I can scroll using the trackpad on this notebook. I can't think of any obvious reason why you cannot scroll in one direction or the other unless the file displayed is out of spec for editing perhaps. Pretty sure you would know that. I would suggest a Support case to get suggestions from the Capture One Support Team.

    [quote="NN635680879799322049UL" wrote:

    The crop tool cursor issue refers only to how you display the crop cursor versus the move crop cursor. You are correct about modifying an existing cropped or lens-corrected image, however in an uncorrected image the cursor for cropping should appear as a plain plus-sign-looking cursor and should allow you to move to any place in the image and click and drag to set the crop. Usually, but not always on my setup, selecting the crop tool on a previously unadjusted image displays the move cropped area cursor (this looks like a plus sign with little arrowheads on each end of the plus sign. This can be changed to the crop cursor by holding down the shift key.


    That description could apply if the image had an auto-crop applied as part of, say, lens correction. Sometimes such adjustments can be very small and not obvious. But it also begs the question about defaults for lens correction for a particular lens and whether or not they are active. If you are using a zoom and it is quite wide at the wide end and less so at the long end the same body and lens combination could end up with some images slightly auto corrected and others not touched. Such a situation would explain what you describe but is by no means certain to be the answer.

    Some rotation correction can also be almost invisible but represent an applied crop much like a lens correction. However as far as I now only Phase cameras support auto rotation in C1 so if you are not using Phase you can probably discount this idea.

    Otherwise it could be something applied as part of a copy paste or from a preset/style but I suspect you would have thought of that. Have you tried a "Copy to Clipboard" form one of the problem files and then checked to see if it does indeed think anything has been adjusted?

    [quote="NN635680879799322049UL" wrote:

    My observation about the crop mode on a separate viewer workspace (dual monitors with small browser and large viewer) refers to what you see when you select the cursor mode in the tool bar at the top of the window. The tool in the sidebar works correctly, but having the crop mode there does not change the selected crop mode in the tool dropdown in the tool above the window of the viewer. If you have the tool in the toolbar at the top of the browser, it shows the correct selection.


    Ok, I understand that description. I don't see that problem here but then my setup is not like yours so all I can really say is that whichever access point I use to get at the crop tool always shares the same setting for the ratio field.

    On that basis you might want to consider reporting your observation to the Capture One Support Team via a Support case.

    I would be surprised if it is a simple bug but there might be some sort of combination effect that your setup exposes and that might need to be assessed at a technical level to discover what is going on.

    [quote="NN635680879799322049UL" wrote:

    Thanks for the tip about reactivating. I did not expect upgrading to deactivate COP 11. I tried reactivating version 11 with its original key. I was able to reactivate it with the key for version 12. So, does this mean you need to use the key to the most recently purchased version to activate a previous version?


    On the basis that the records for activation will know about your most recent activation key and drop the early ones - yes. However I think that only applies to upgrades. If you bought a separate license you would have 2 activation keys registered for use anyway.

    That said I seem to recall that the activation/license process was updated a while back at which point way it worked changed a little.

    For example I have not upgraded to V12 yet but I have been testing the beta and installing the beta alongside V11 has deactivated V11's activation for some reason. No big deal but a little odd I thought. It does, however, correspnd with your experience to the extent that V11 has been de-activated.

    I still have V9 installed (and V10 but that was never activated as an upgrade and the trial expired ages ago!) and V9 seems to be working just as it was with no re-activation required. V8 (yes, also still installed) throws up an error on start up suggesting something it needs to find is missing. I have to say that does not worry me ... 😉

    Should I try V7 as well? Perhaps not.

    If I get time tomorrow I will probably check to see what happens if I seek to reactivate V11 using the key originally issued for it.


    HTH.


    Grant
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  • Jerry C
    Grant,

    Thanks for the very complete comments. I have filed a support case and will report back.

    I agree with how COP deals with any image affected by a change in the cropped area. This is normal. The crop cursor issue I have only pertains to the shape/mode of the cursor. I tried cropping images that had no change and it defaulted to the move the crop cursor. Since holding down shift toggles the crop cursor mode, this is a minor issue.

    Using the trackpad to zoom works, as does the slider, although the +/- buttons don't work when I use the dual monitor mode with large viewer on a separate monitor with the browser on the other. The zoom slider started working after toggling the the scroll wheel selection in the COP preferences.

    Jerry
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  • Jerry C
    Previously, I found that some images that had not been cropped or rotated did not display the crop cursor that lets you crop anywhere in the image (looks like a large + sign). Instead, it displayed the + sign with the arrowheads on the ends of the +, until you hold down the shift key. The images that are not so affected were taken with my Canon zoom lens at less than the widest angle, which is what Grant suggested might be the case.

    The same situation applies to any image that has been autocropped for any reason (e.g., lens, distortion, rotation). As Grant pointred out, if you hold down the shift key, the crop cursor changes so that you can re-crop the image anywhere in the image without having to drag the sides.
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