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  • Ulf Liljegren
    See point 1.
    http://forum.phaseone.com/viewtopic.php?t=42

    Contact the person at Phase One which has provided you with this software.
    0
  • Ian Morehouse
    Ulf,
    I did and this is what I received.-

    Thank you for you email regarding feedback for Phase One's software products.

    This acknowledgement is automatically generated and does not require a reply.

    Phase One values your feedback. We read all feedback carefully but please note that we can not respond to the comments you submit.

    If you require technical support for one of our products please go to http://www.phaseone.com/go/support <http://www.phaseone.com/go/support> for more information about how to contact our support department.

    Thank you,

    Phase One
    0
  • Jorge1211
    Have output dimensions been corrected in the beta?
    0
  • Ulf Liljegren
    That was using the feedback function, if you have receieved a internal Alpha version of the software, some one has been in contact with you on e-mail or phone, contact that person.
    0
  • Ian Morehouse
    Ulf,
    what you see above is the response from the e-mail address the software advice was sent to me from. No-one else has been in contact with me. I have 2 names on the e-mail, no specific e-mail address and I have not received any feedback regarding the bug reports with the captured files attached.

    So please advise what path to go down to report progress on my testing and if any further specific tests are required. 🙄

    Thank you Ian M 😄
    0
  • Ulf Liljegren
    Create a case on http://support.phaseone.com with name and all info you have and adress it to me and I will take care of it.
    0
  • Mike Bailey
    Ulf,

    I just created a case for a similar situation where I sent via email two debugging text files and messages detailing situations where C1 Pro hung but never received any response on my feedback, hence I've created the case as you suggested in this thread, but I did not see a spot in the form for addressing it to anyone specifically.

    Mike
    0
  • Ulf Liljegren
    All users provided with this will be contacted by the person that has provided you with this software.

    This discussion does not belong in the forum and this tread ends here.
    0
  • Jorge1211
    #Deleted by Moderator#
    See forum rules
    0

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