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Your free trial is about to expire! despite paid licence

Patrick O'Keeffe

2016年01月23日 06:30

When ever I start my paid and activated version of Capture One 9.0.2 (9.0.2.11) I get the pop-up message saying that Your free trial is about to expire! I have tried deactivating and reactivating but the message still appears.

I am running Capture One Pro 9.0.2 on an 27" iMac with OS-X Version 10.11.3 (15D21).

How do I get the message to stop apperaring.

14件のコメント

Christian Gruner

2016年01月23日 09:35
Please contact Support right away 😊
0
BobRockefeller

2016年01月23日 13:07
I get the same thing on start, but only after updating (from 9.0.2 to 9.0.3, for example). If I just open the License... dialog, it shows as activated, all is well, and CO stops complaining.
0
paintbox

2016年01月23日 17:29
Same here
0
Patrick O'Keeffe

2016年01月23日 17:47
Thanks for the input. I have sent a support request to PhaseOne.

Let us see what they have to say.
0
Permanently deleted user

2016年01月24日 12:04
You're not alone. Since updating from 9.0.2 to 9.0.3, I get that dialog too, although using activated licence.
0
H. Cremers

2016年01月24日 19:44
[quote="AndyE" wrote:
You're not alone. Since updating from 9.0.2 to 9.0.3, I get that dialog too, although using activated licence.

Me too. I clicked it away and hope it will stay away.

Let's hear what support says.
0
Patrick O'Keeffe

2016年01月25日 10:09
The answer from Phase One Support is the following (and it works for me, the pop-up does not appear again when starting CO Pro 9):

Hi

In this window there is a check box saying "Do not show this again", check this and then press "Close" bottom right.

We are looking in to why this is happening right now

Kind Regards

Phase One support
0
Ian Morehouse

2016年01月25日 10:46
Hi,
I am still on 9.0.1 and receiving the message. I had not received it earlier, though I will admit it has been a week or 3 since I last used C1.

I will try the fix.
0
Christian Gruner

2016年01月25日 13:56
The problem has been located, and will be fixed server-side within the next few hours. As a user, you will not have to do anything.
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Permanently deleted user

2016年01月25日 14:22
Thank you Christian for letting us know.
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Permanently deleted user

2016年01月25日 14:24
.... but it hasn't been fixed until today. I still get the trial message.
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Christian Gruner

2016年01月25日 15:02
[quote="AndyE" wrote:
.... but it hasn't been fixed until today. I still get the trial message.

Patience 😉 It is still rolling out on the servers. I cannot give a precise time on when, but it should be a matter of hours.
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Permanently deleted user

2016年01月26日 08:25
Patience 😉 It is still rolling out on the servers. I cannot give a precise time on when, but it should be a matter of hours.

Sorry, didn't want to be inpatient here, I was eyeing on the wrong posting date 🤓

In the meantime no trial message anymore here.

Thanks !
0
Andriy.Okhrimets

2016年02月05日 19:56
Hi, is this considered resolved?
0

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