Deactivation issues and C1Pro 4.0
We have been lead to believe that C1 Pro version 4.0 may have a new type of activation that will fix the deactivation issues that some users are having.
Is it possible to put the new activation code into C1 Pro 3.7 for sooner relief from repeated deactivations!
Is it possible to put the new activation code into C1 Pro 3.7 for sooner relief from repeated deactivations!
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Bill,
The only definite change in regards to Activations for version 4.0 is that it will become a Self-serve protocol to allow activation / deactivations yourself.
The system ID protocol may or may not change.
Again, this problem occurs very rarely.
Also, there are some with the similar system configurations that do not experience a Revert to Trial.
The best thing that can happen here is to learn what they have done differently
so we can pass this information onto those that are having problems.
We continue to gather information from ongoing cooperation in Support Cases.
All of this information is being passed onto Developers.
Sincerely,
K C0 -
Keith;
I have posted several threads here on the forum about my deactivation issue that started in November 2006 when I replaced my internal hard drive with a larger one. That is the only thing I did!! Prior to this C1 PRO never deactivated and returned to expired trial. I have an open Support case on this.
I don't know what to do any more to fix this problem. About every third time I open C1 PRO 3.7.6 it reverts back to expired trial. Phase One has been very good about giving me "extra" activations as I have to "re-activate" at least 2 times a week - this is a real inconvenience.
It amazes me that everything was perfect until I replaced the hard drive with a larger one (same manufacturer - Maxtor). I even tried re-installing Windows XP from scratch at the suggestion from Phase One Support.
I have been using C1 Pro since version 1.1. Due to this unsolvable deactivation problem I am considering using Adobe Camera Raw - I don't want to do this though.
It is also very frustrating to me that there is no phone support. Since this started last November, I have spent HOURS typing on my computer.
Thanks!0 -
Bill,
Your frustration is completely understood.
Believe in that it is quite frustrating as well for Technical Support in failing to resolve your Case and this issue.
This is why the Developers have become involved.
Your Case is ongoing, I've handled it and a few other Supporters have as well.
It has been a tag-team approach. We discuss this issue each week in a Support meeting in hopes of some enlightenment.
Denmark support will meet again with Developers next week.
Don't truly see how phone support would make handling this issue any better.
There would be a lot of dead air time for typing and while you try various things on your machine.
Denmark is handling this issue and they are 7 Hours ahead of you.
This is a system - specific problem and this type of case has to involve Case History with written documentation and exchange of system files.
The sure way no solution will be found is if cooperation ceases.
Most difficult problems are solved by working closely with customers towards a common goal of getting smarter 😉
There is indeed a variable involved here since your HD change, we just need to figure out what this is.
Sincerely,
K C0 -
Keith;
Thank you for your comments. Have a great weekend!0
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