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Major Problems

Michael Devaney
1.) Right click > Edit > Photoshop 2018 -- Does not carry over white balance information
2.) Process images does not process multiple photos, yes even when multiple photos are selected
3.) Export variant does not do anything, little popup happens [Cancel] [Export ## Variants] when export is pressed nothing happens, photos do not export.


System Info
-------------------------------------------
Model Name: iMac
Model Identifier: iMac15,1
Processor Name: Intel Core i7
Processor Speed: 4 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 8 MB
Memory: 32 GB
Boot ROM Version: IM151.0217.B00
SMC Version (system): 2.23f11
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  • Permanently deleted user
    I just had a quick try. Made some wacky changes so they were easily noticeable (to the raw file) right click selected PS 2019 (latest version). Tiff, uncompressed 16bit file. C1 created the Tiff with the adjustments and opened with the adjustments in PS.

    New variant creates 2nd fresh file with non of the adjustments made. Clone variant creates a new file with all the adjustments made to the original file.

    I'm running Mojave 10.14.1

    You may need to try reinstalling remove Phase One preference files in Library/preferences etc. Hope this helps.
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  • Michael Devaney
    In Adjustments > Configure Auto Adjustments --- Had random options selected for some reason a (fresh install) and has solved the editing in problem.

    I've never used Configure Auto Adjustments before

    Still cannot export multiple images in either Export or Process
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  • Michael Devaney
    I have installed multiple times now. I however cannot find any Phase One preference files in Lib/Pref would there be another place these would be ?
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  • Paul Steunebrink
    [quote="NNN636114771315734684" wrote:
    1.) Right click > Edit > Photoshop 2018 -- Does not carry over white balance information
    2.) Process images does not process multiple photos, yes even when multiple photos are selected
    3.) Export variant does not do anything, little popup happens [Cancel] [Export ## Variants] when export is pressed nothing happens, photos do not export.

    Answer 1.) the right-click > Edit with feature sends a processed image file to another application; the white balance information is not carried over to Photoshop but is applied to the raw image when processing; if this is not the case, contact support
    Answer 2.) this is strange; contact support
    Answer 3.) also contact support over this

    It seems there is something wrong with your setup. I would suggest to uninstall Capture One and clear preferences etc. and start again. Support can help with that too.
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  • Permanently deleted user
    [quote="NNN636114771315734684" wrote:
    I have installed multiple times now. I however cannot find any Phase One preference files in Lib/Pref would there be another place these would be ?


    If they're not showing then the app hasn't (for what ever reason) created them yet. They look like this

    com.phaseone.captureoneXX.plist

    XX being the version 10 11 and I guess 12.
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  • Michael Devaney
    finally found the files, removed them.. uninstalled, reinstalled.. still nothing.
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  • Permanently deleted user
    [quote="NNN636114771315734684" wrote:
    finally found the files, removed them.. uninstalled, reinstalled.. still nothing.


    Ok... If you haven't already it's probably best to get a support ticket logged. Somethings is quite right but the tech guys should be able to get to the bottom of it for you.
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