C1 8 Pro constantly crashing
A couple of days ago I upgraded to C1-8 Pro and have been processing photos without any problem until this morning.
About an hour ago C1 crashed on me when I was trying to import images into a new catalog and, since that time, it crashes as soon as I try to import images into a catalog or session. It does not crash during the import, it crashes before I can even tell it where to import from.
I have tried importing into session - the software crashes. I have tried to import into catalogs - the software crashes. I have done soft reboots (Restart) and it makes no difference. I have tried hard reboots (Shutdown and Boot) and it makes no difference. I can do an import-less session, but I cannot import into either. I have reinstalled C1 and it makes no difference - the software crashes.
I have sent the online crash reports to PhaseOne but stopped after the 3rd or 4th because I assume it will not tell them anything new. Has anyone else seen this type of behavior? Does anyone have any suggestions? Unfortunately I have removed C1 7 from my system and would prefer to not have to reinstall it.
Thanks for any help.
UPDATE:
Well, just to make a bad situation worse ...
I reinstalled C1-7.2.3 which was working properly up until about a week ago and now it is acting exactly like C1-8.2. Every import attempt crashes.
Which implies, I guess, that it is something unique to my system and now to C1-8.2 itself. Both better and worse, I guess.
PROBLEM SOLVED:
C1 crashed originally when trying to import images from a specific folder (which was directly on the SSD). Each subsequent attempt to import restored the screen with the name of the bad import folder and apparently C1 attempted to re-import the files automatically.
When I realized this I renamed the folder in question and that solved the constant crashing. Just in case anyone else sees this same problem.
About an hour ago C1 crashed on me when I was trying to import images into a new catalog and, since that time, it crashes as soon as I try to import images into a catalog or session. It does not crash during the import, it crashes before I can even tell it where to import from.
I have tried importing into session - the software crashes. I have tried to import into catalogs - the software crashes. I have done soft reboots (Restart) and it makes no difference. I have tried hard reboots (Shutdown and Boot) and it makes no difference. I can do an import-less session, but I cannot import into either. I have reinstalled C1 and it makes no difference - the software crashes.
I have sent the online crash reports to PhaseOne but stopped after the 3rd or 4th because I assume it will not tell them anything new. Has anyone else seen this type of behavior? Does anyone have any suggestions? Unfortunately I have removed C1 7 from my system and would prefer to not have to reinstall it.
Thanks for any help.
UPDATE:
Well, just to make a bad situation worse ...
I reinstalled C1-7.2.3 which was working properly up until about a week ago and now it is acting exactly like C1-8.2. Every import attempt crashes.
Which implies, I guess, that it is something unique to my system and now to C1-8.2 itself. Both better and worse, I guess.
PROBLEM SOLVED:
C1 crashed originally when trying to import images from a specific folder (which was directly on the SSD). Each subsequent attempt to import restored the screen with the name of the bad import folder and apparently C1 attempted to re-import the files automatically.
When I realized this I renamed the folder in question and that solved the constant crashing. Just in case anyone else sees this same problem.
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I've been having similar problems. Renaming the troublesome folder does not help when I'm trying to import that folder. Changing its name, moving it up the hierarchy, splitting the files into smaller sub-folders ... none of this helps. But in the process I managed to import 4000 duplicates.
Tempted to scratch the whole damned catalog and start again. Which means several hours' work down drain.
incidentally, I've verified the database and it comes out clean.
Anyone with a fix please yell! I've read somewhere that fixing the plist doesn't help.0
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