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My Activations have disappeared - please help.

Malcolm1
As a new user of Phase One RAW software, and an amateur digital SLR photographer, I would like to comment that I have had a positive experience with Capture One 4. I have found, through the Beta and now the formal issue, that V4 is easier for me to use than LE V3.7 and the new user interface, workflow and feature set suit me better and enable me to work more efficiently.

I think I have a problem, which I hope Capture One staff may be able to resolve. I obtained the LE version, through the SanDisk offer. This included 2 activations. I have the V3.7 installed on one computer only - 1 activation. When I installed V4, the License Information (under the Help menu) says I have zero activations remaining. Is it correct that the upgrade from V3.7 to V4 also uses up my second activation? Or have I done something wrong?

Thank you: Malcolm
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6件のコメント

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  • Andrew1211
    Try contacting Phase One support directly, through the form on the main web site. They are very efficient.

    Andrew
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  • Juha Salminen
    I have installed and activated captureone 4 (win) into same macine where i previously had C1 3.7.x (win) installed. activation of C1 4 did not decrement the activation count for me. (i performed deactivate of 3.7 before i did 4.0 activation).

    It seems to me and some comments in helpfiles also imply that the activation count means count of activations of the software in different machines.
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  • Malcolm1
    Andrew - Thanks - I have been getting error messages via the route you suggested so I'm hoping Phase One will answer via this forum.

    Juhams - Thanks for advice. I read the V4 release notes first and was unaware that V3.7 needed to be deactivated first.

    Malcolm
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  • Malcolm1
    Capture One Staff - What do you advise ?

    Malcolm
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  • Anonymous
    Malcolm,

    Activation and Profile issues must be handled internally.
    Create a Support Case for most efficient tech support:

    Technical Support Site: http://support.phaseone.com

    Regards,
    K C
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  • Malcolm1
    Keith, I am now able to access the support site and have done as you suggested. Thank you.

    Malcolm
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