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3.7.8 Problems

Stretch Tuemmler
Major problems! Like many I've been waiting for the .8 release that came out today. I installed to my MacBookPro running 10.5.1 and attempted to capture to my P25+. At first the software recognized the camera and was ready to capture but would just grey out and will not capture. Firmware on the P25+ is 2.9.8. H1 firmware is 9.2.0. I tried restarts, re-installing C1 and no luck.

I also have problems with my shooting station which is a G4 running 10.4.11, when I try to use Live Preview. After exiting Live Preview I need to restart the camera back. They did make some progress since before this release I had to also restart the C1 program. Not exactly a smooth workflow. Speaking of Live Preview their are very basic missing features. If we are using Live Preview to compose shots don't you think we should be able to put in crops? The overlay feature is not moveable. It's just 1 size in the middle of the frame.

We have been waiting a long time for Phase to iron out all these problems. As you can imagine the disappointment in this . release. I understand that some problems were addressed which is great but my issues still exist.

Stretch
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  • Jonathan Gilbert
    Stretch,

    The connection problem you are experiencing on your laptop is probably the result of a bad fire wire cable, or problems with the ports on your computer.

    When using live preview be sure that the lens is closed before exiting live preview.
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  • Stretch Tuemmler
    Thanks for the quick reply,

    The MacBook I'm using is a week old and the Firewire works fine when transfering files to an external Firewire drive. I am using a new Firewire cable that captures fine on my shooting station. But I will try a brand new cable just to be sure.

    Regarding Live Preview, I do close the lens before exiting Live Preview. I have tried every possible way of closing out of Live Preview. This is a known issue that I have discussed with Rebecca Levitsky in support at PhaseOne. This was supposed to be fixed in this.8 release. They did change something since I no longer have to restart C1 after exiting Live Preview but I do have to restart my back. If you are really not seeing this anywhere else maybe my back has a problem. What steps do you want me to take next?

    Thanks, Stretch
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  • Jonathan Gilbert
    Hi Stretch,

    You back may require the new firmware which should be releasing soon for the live preview issue you are experiencing.

    Do you have connection problems on all computers? If so, call your dealer to troubleshoot and we can then create an RMA if necessary.
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  • Stretch Tuemmler
    My camera connects fine on all of my computers except my Intel MacBookPro. Live Preview does not work correctly on any of our computers. Are others having this problem?

    Thanks, Stretch
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  • Stretch Tuemmler
    Hi Jon,

    My MacBook problems are solved thanks to Chris Peadon from ImageLink. I was trying to shoot under battery power. Something I never had a problem doing with my Powerbook. When the MacBook is either plugged in to AC or asking for power from the battery all is ok. If I'm shooing plugged in I can keep capturing when I unplug but if I launch C1 when I'm using just the computer battery it cannot connect. Of course I will use the backs battery when shooting without AC.

    The great thing is that Live Preview works! I can go into Live Preview, exit & take a capture. I look forward to doing that on my G4 tower once you release the new Firmware. Hopefully soon.

    FYI, I am able to shoot teathered with my Canon 5D as well.

    Thanks, Stretch
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  • Tomas Sodergren
    [quote="Stretch Tuemmler" wrote:
    My camera connects fine on all of my computers except my Intel MacBookPro. Live Preview does not work correctly on any of our computers. Are others having this problem?

    Thanks, Stretch


    I have got the same problem with a Canon 5D as I upgraded to Leopard and a Intel MacBookPro.
    I can connect the camera and the connection shows in CaptureOnes window. When I press the Capture button, the camera exposes and a message tells med that the Raw-file is being transfered, but no image is shown.
    I get an error message: "Did not suceed to receive RAW-image. Error ffffffdc"
    I have tried to change the USB cable without any better luck.
    The problem must be in the communication between the camera and the Mac.
    Maybe the firewall, but I don´t know how to laborate with it.
    Anyone who have a solution to this?

    Thanks
    /Tomas
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  • Jonathan Gilbert
    Tomas,

    These are actually separate issues altogether. Stretch's issue has to do with the back not recieving enough power to operate from the computer. You 5D does not use bus power. My guess is that you are using Capture One 3.7.7. Update to 3.7.8 and the problem should be solved. if not see this article: http://www.phaseone.com/HOME/Content/Su ... nguageID=1
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