licence activation

tim fin

• 2009年06月03日 13:11

Hi,

first timer to the forum. I'm succumbing to the inevitable and returning to capture one after a few years away. Been very impressed with the results from my free trial. All would be rosy if I could just activate the licence... I've been to the support's FAQ and de-activated firewall, allowed pop-ups. Any other suggestions?

Thanks in advance,

-tim-

0

• 

  Mikkel Selsøe

  • 2009年06月03日 14:02

  [quote="tim fin" wrote:
  Hi,
  
  first timer to the forum. I'm succumbing to the inevitable and returning to capture one after a few years away. Been very impressed with the results from my free trial. All would be rosy if I could just activate the licence... I've been to the support's FAQ and de-activated firewall, allowed pop-ups. Any other suggestions?
  
  Thanks in advance,
  
  -tim-

  
  
  What are you doing exactly and what is happening? Do you get error messages?

  0
• 

  tim fin

  • 2009年06月03日 14:27

  After entering the licence code, I move on to the profile section where it asks for the email address and password. I enter these correctly but it comes up as invalid. I have been to the FAQ and disabled firewall, enabled pop-ups but still no luck.
  
  Also, I contacted the support straight after my original post and they have already replied and are looking into my problem. Maybe I should have done this before posting but I never expected such a prompt response from any support site.
  
  If you have any suggestions, I'd love to hear them.

  0
• 

  tim fin

  • 2009年06月03日 14:50

  Support has fixed the problem. Very simple, in the end. Although my profile was active and allowed me access to forum etc., I had never filled in all my required details when registering. Not sure how this happened as I do not remember avoiding the questions. Anyway, as soon as the box for 'country' was filled out, all went smoothly.
  
  Now to go and learn all the new tools...

  0

投稿コメントは受け付けていません。