C1 crashes explorer on large TIF files

Paul M

• 2011年10月10日 14:00

Dunno if this has been addressed before, but it took me a while to figure out.
In windows explorer on Windows 7 Ultimate, 64bit, whenever I navigated to a folder containing 2 tif files, the explorer crashed (stopped working en got automaticcally restarted)

I had a trial version of C1 installed which I never uninstalled which proved to be the culprit, I found out in the windows eventviewer.

Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: P1.WIC.NativeComWrapper.dll, version: 0.0.0.0, time stamp: 0x4db82d18
Exception code: 0xc0000005
Fault offset: 0x0000000000001124
Faulting process id: 0x1c0c
Faulting application start time: 0x01cc87473ab3d93d
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Program Files (x86)\Phase One\Capture One 6\WIC\WIC64\P1.WIC.NativeComWrapper.dll


After uninstalling C1, everything was working as expected again.

Greetz,
Paul

0

• 

  Ulf Liljegren

  • 2011年10月13日 12:04

  Hi
  
  This issue has been solved.
  Uninstall your existing version
  Install Capture One 6.3 and also use the 64bit version for your 64bit operating system rather then 32bit.

  0

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