Capture one 8.2 freezes my computer

dtheyken

• 2015年03月26日 03:36

Hi,

I just installed Capture One 8.2 and when I try to start the program my computer freezes.When it freezes I have to hit the reset button. It freezes at the point where the program asks me which version, Capture One Express, Capture One Express for Sony, Capture One Pro or Capture One Pro for Sony, I am using. I have tried to start the program numerous times and it is always the same.

Any assistance would be appreciated,
Don Theyken

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  Wolfram Hölzel

  • 2015年03月26日 06:52

  Hi,
  
  is this your first installation of Capture One? Because I weren't asked about which version. Haven't you problems with 8.02 or 8.1.1?
  
  Kind regards,
  
  Wolfram

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  Paul Steunebrink

  • 2015年03月26日 09:04

  Do you run the program in trial mode? The question of Express, Pro and so on is typical for trial mode welcome screen.

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  dtheyken

  • 2015年03月26日 15:29

  Hi,
  
  I am installing this as an upgrade to CO 8.1. I was running CO Pro for Sony 8.1.
  
  I installed the upgrade, rebooted and tried to start CO, it crashed almost immediately. I tried again and it immediately crashed. I rebooted Windows 8.1 a few times and CO would finally would start and go to the point where it asked me which version I was using. Then it froze the computer and that is where I am now.
  
  Don

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  Paul Steunebrink

  • 2015年03月26日 15:37

  Hi Don, sorry to hear about your issues. I think it is best to ask Phase One support to assist you. They can help with the crash logs.
  
  http://www.phaseone.com/SupportMain.aspx

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  dtheyken

  • 2015年03月26日 16:11

  Hi,
  
  I uninstalled CO 8.2, erased the folder it was in, downloaded CO 8.2 again and installed it again. It is now working
  
  Thanks for the suggestions,
  Don

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