License deactivation

Robert4

• 2010年01月08日 23:40

I recently found out that I can no longer use my copy of 3.7.4, since there is a problem
with the current 2010 date. Why that is, I'll never know.

The Phase One support team told me to use version 4, which I happen to have on my
computer. I just booted it up and it says that my license has been deactivated. I can
only use the software as a trial version.

I *do* have a support case, but was curious if anyone else has had similar problems.
It really honks me off, because I am a registered, licensed owner, and for the life of me,
cannot understand why I have been deactivated.

Rob

0

• 

  Paul Steunebrink

  • 2010年01月09日 16:02

  Why not just activate it? Check your amount of free activations on the Phase One web site.

  0
• 

  Wade Oram

  • 2010年01月09日 19:34

  [quote="Robert4" wrote:
  I recently found out that I can no longer use my copy of 3.7.4, since there is a problem
  with the current 2010 date. Why that is, I'll never know.
  
  The Phase One support team told me to use version 4, which I happen to have on my
  computer. I just booted it up and it says that my license has been deactivated. I can
  only use the software as a trial version.
  
  Rob

  
  
  If you are using the Pro version, I believe you can also download and install 3.7.9 Pro and that has the licence date bug fixed so you can continue to use it. It is available from http://xchange.phaseone.com/Content/Dow ... veWin.aspx (located near the bottom of the page).
  
  If you are using LE, and can afford to wait a while, I belive PhaseOne are preparing a 3.7.9 LE release. See the second posting from PhaseOne staff in the thread at viewtopic.php?f=1&t=8096
  
  Wade

  0
• 

  Drew Altdo

  • 2010年01月09日 23:43

  Rob,
  Sorry if you feel inconvenienced. The Deactivation of your Capture One 3 software is well documented and if you would like to continue to use Capture One 3 please mention so in your support case. In regard to why your Capture One 4 license has been deactivated, this would not have been done indiscriminately. Please inquire as to why and we will be happy to offer a reason.

  0
• 

  sambar

  • 2010年01月10日 11:15

  I am fresh to all this but I recently found out that I can no longer use my copy of 3.7.4, since there is a problem with the current 2010 date. Any help to fix this problem would be appreciated, as I have paid $$$$$$ to use this software.

  0
• 

  Drew Altdo

  • 2010年01月10日 17:08

  Sambar,
  Yes you paid for the software and of course you are entitled to use it. You can use Capture One 4 as was previously suggested to you or you can let support know you prefer Capture One 3 and we can work something out for you.

  0

投稿コメントは受け付けていません。